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ACSP 2024 > Troubleshooting Cellular Data > Flashcards

Troubleshooting Cellular Data Flashcards

1
Q

Q: What should you do before troubleshooting cellular data?

A

A: Connect your device to a Wi-Fi network, activate eSIM or insert your SIM card, and activate cellular service.

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2
Q

Q: What items are necessary for setting up cellular service?

A

A: An eSIM or a SIM card activated for cellular service, and a SIM-eject tool or paper clip.

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3
Q

Q: Why is a SIM-eject tool needed?

A

A: To insert or remove the SIM card from the device.

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4
Q

Q: What should you do after inserting the SIM card?

A

A: Activate cellular service.

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5
Q

Q: Can you use a paper clip instead of a SIM-eject tool?

A

A: Yes, a paper clip can be used as an alternative.

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6
Q

Q: What is the purpose of activating eSIM or inserting a SIM card?

A

A: To enable cellular service on the device.

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7
Q

Q: What messages might indicate a cellular network issue?

A

A: “No Service,” “Searching,” “SOS only,” or “SOS.”

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8
Q

Q: What should you confirm first if your device shows “No Service”?

A

A: Confirm that you are in an area with cellular coverage.

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9
Q

Q: What should you do if you have no service while traveling internationally?

A

A: Turn on data roaming.

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10
Q

Q: What might cause cellular coverage to change unexpectedly?

A

A: Variations in wireless carrier coverage maps.

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11
Q

Q: What is the first troubleshooting step for cellular data issues?

A

A: Confirm cellular coverage in your area.

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12
Q

Q: What setting should be checked if experiencing no service while traveling?

A

A: Data roaming.

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13
Q

Q: What should you do if turning cellular data off and on does not resolve the issue?

A

A: Proceed to the next troubleshooting steps or check for carrier settings updates.

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14
Q

Q: What are carrier settings updates?

A

A: Software updates released by wireless carriers to improve cellular network connectivity and performance.

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15
Q

Q: What should you ensure before checking for carrier settings updates?

A

A: Ensure your device is connected to a Wi-Fi or cellular network.

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16
Q

Q: What happens if a carrier settings update is mandatory?

A

A: The device will inform you that it has downloaded and installed the update.

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17
Q

Q: Are carrier settings updates included in iOS or iPadOS updates?

A

A: Yes, they may be included.

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18
Q

Q: What should you do if you still experience connectivity issues after checking for updates?

A

A: Proceed to the next troubleshooting steps or contact your carrier.

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19
Q

Q: What is the benefit of keeping carrier settings up to date?

A

A: Improved cellular network connectivity and performance.

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20
Q

Q: How are you notified of a carrier settings update?

A

A: A dialog appears on your device.

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21
Q

Q: What should you do if your carrier settings are already up to date?

A

A: Continue troubleshooting other potential issues.

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22
Q

Q: What is the next step after checking for carrier settings updates?

A

A: Troubleshoot SIM card issues if necessary.

23
Q

Q: What messages indicate a SIM card issue?

A

A: “Invalid SIM” or “No SIM.”

24
Q

Q: What should you do if you receive an “invalid SIM” message?

A

A: Remove and replace the SIM card.

25
Q

Q: What should you do if the SIM card is damaged?

A

A: Ask your carrier for a new SIM card.

26
Q

Q: What should you do if the SIM card doesn’t fit in the SIM tray properly?

A

A: Request a new SIM card from your carrier.

27
Q

Q: What should you do if you transferred your SIM card from another device and it doesn’t work?

A

A: Ask your carrier whether that SIM card works with your new iPhone or iPad.

28
Q

Q: What is the first step in troubleshooting SIM card issues?

A

A: Remove the protective case from your device if it has one.

29
Q

Q: What should you do if replacing the SIM card does not resolve the issue?

A

A: Contact your carrier for further assistance.

30
Q

Q: What is the next step after inserting a new SIM card?

A

A: Activate the cellular service.

31
Q

Q: What should you do if you continue to experience SIM card issues?

A

A: Seek support from your carrier or Apple support.

32
Q

Q: What is an eSIM?

A

A: An eSIM is a digital SIM that allows you to activate a cellular plan without a physical SIM card.

33
Q

Q: What is the benefit of using an eSIM?

A

A: It makes switching plans or carriers simpler because you don’t have to replace SIM cards.

34
Q

Q: Can you install multiple eSIM profiles on a supported iPhone?

A

A: Yes, you can install multiple eSIM profiles.

35
Q

Q: What is the advantage of using an eSIM while traveling?

A

A: It makes it easy to sign up for a cellular plan in another country.

36
Q

Q: What is Dual SIM functionality?

A

A: It allows you to use two cellular plans on a single device.

37
Q

Q: What is eSIM Carrier Activation?

A

A: Your carrier assigns an eSIM to your iPhone when you buy it.

38
Q

Q: What is eSIM Quick Transfer?

A

A: It allows you to transfer the SIM from your previous iPhone to your new iPhone without contacting your carrier.

39
Q

Q: How can MDM solutions help with eSIM?

A

A: MDM solutions can enforce restrictions and automate the download and installation of an eSIM.

40
Q

Q: What should you do to activate your eSIM during setup?

A

A: Turn on your iPhone and follow the onscreen instructions.

41
Q

Q: What is Personal Hotspot used for?

A

A: To share your cellular data connection with other devices.

42
Q

Q: When might you need to use Personal Hotspot?

A

A: When you don’t have a Wi-Fi connection, such as while commuting or traveling.

43
Q

Q: What devices can use Personal Hotspot?

A

A: iPhone or iPad (Wi-Fi + Cellular).

44
Q

Q: How do you enable Personal Hotspot on your device?

A

A: Go to Settings > Ceullar&raquo_space; Personal Hotspot and turn it on.

45
Q

Q: What should you do if Personal Hotspot is not working?

A

A: Check your cellular data connection and ensure your plan supports Personal Hotspot.

46
Q

Q: Can you connect multiple devices to your Personal Hotspot?

A

A: Yes, you can connect multiple devices.

47
Q

Q: What is a common use case for Personal Hotspot?

A

A: Providing internet access to a laptop or tablet when Wi-Fi is unavailable.

48
Q

Q: What should you check if you cannot find the Personal Hotspot option?

A

A: Ensure your carrier supports Personal Hotspot and that it is included in your plan.

49
Q

Q: How can you secure your Personal Hotspot connection?

A

A: Set a strong password for your Personal Hotspot.

50
Q

Q: What should you do if your device cannot connect to the Personal Hotspot?

A

A: Restart both devices and try connecting again.

51
Q

Q: Which setting lets your device join a cellular network while you travel internationally?

A

A: If you experience no service on your device while you travel internationally, turn on data roaming. Check with your wireless carrier to enroll in an international data roaming plan.

52
Q

Q: What is an alternative method to turn off cellular data in Settings?

A

A: Alternatively, you can turn on Airplane Mode to turn off the cellular data.

53
Q

Q: How do you eject the SIM tray from a device?

A

A: To eject the SIM tray, insert a SIM-eject tool or paper clip into the hole beside the tray.

ACSP 2024 (34 decks)

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