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ACSP 2024 > Troubleshooting Network Connectivity on Mac > Flashcards

Troubleshooting Network Connectivity on Mac Flashcards

1
Q

Question: Where should you check the status of your network connection?

A

Answer: System settings&raquo_space; Network

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2
Q

Q: What does DHCP stand for?

A

A: Dynamic Host Configuration Protocol.

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3
Q

Q: What role does the DHCP server play in network connectivity?

A

A: It assigns dynamic IP addresses to devices on the network.

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4
Q

Q: What should you do if your Mac cannot access a DHCP server?

A

A: Ensure the DHCP server is working and properly configured.

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5
Q

Q: Where do you go to check the network configuration on a Mac?

A

A: System Settings, then click Network.

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6
Q

Q: What does a green indicator below a connection mean?

A

A: The service is active and connected.

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7
Q

Q: What does a yellow indicator below a connection mean?

A

A: The service is active but not connected.

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8
Q

Q: What does a red indicator below a connection mean?

A

A: The service hasn’t been set up or isn’t connected.

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9
Q

Q: How does a Mac prioritize multiple active connections?

A

A: It tries to connect to the one at the top of the list first.

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10
Q

Q: How can you change the service order in Network settings?

A

A: Click the Action pop-up menu below Other Services and choose Set Service Order.

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11
Q

Q: What is the purpose of setting the service order?

A

A: To prioritize traffic to go over the first available network that can connect to a given host.

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12
Q

Q: What should you do after dragging services into the desired order?

A

A: Click OK.

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13
Q

Q: Where can you find the Action pop-up menu in Network settings?

A

A: Below Other Services.

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14
Q

Q: What should you do if your Mac receives an IP address using DHCP?

A

A: Force the Mac to renew the current IP address.

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15
Q

Q: What is the first step in renewing the DHCP lease?

A

A: In Network settings, click the Wi-Fi service name.

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16
Q

Q: Where do you click after selecting the Wi-Fi service name?

A

A: Click Details.

17
Q

Q: What should you select in the left sidebar of the Details dialog?

A

A: TCP/IP.

18
Q

Q: What option should you choose from the Configure IPv4 pop-up menu?

A

A: Using DHCP.

19
Q

Q: What button do you click to renew the DHCP lease?

A

A: Renew DHCP Lease.

20
Q

Q: What should you do after clicking the Renew DHCP Lease button?

A

A: Review the message and click Apply.

21
Q

Q: What happens if your device is unable to obtain an IP address from a DHCP server?

A

A: The Automatic Private Internet Protocol Addressing (APIPA) process self-assigns your Mac an IP address starting with 169.254.

22
Q

Q: What is the potential consequence of renewing the DHCP lease?

A

A: Any unsaved changes will be lost.

23
Q

Q: What should you do if the Mac still cannot connect after renewing the DHCP lease?

A

A: Check other network settings or contact support.

24
Q

Q: Where can you open Terminal on a Mac?

A

A: In Utilities.

25
Q

Q: What tool can you use in Terminal to check network communication?

A

A: The ping tool.

26
Q

Q: What is the purpose of using the ping tool?

A

A: To check whether the Mac can communicate with another device.

27
Q

Q: What can pinging help you determine?

A

A: Whether the communication issue is related to the computer, connection, or remote device.

28
Q

Q: What is the first step to use networking tools in Terminal?

A

A: Open Terminal from Utilities.

29
Q

Q: What should you do if the ping test fails?

A

A: Check the network settings and connections.

30
Q

Q: What command do you use in Terminal to ping another device?

A

A: ping [IP address or hostname]

31
Q

Q: How can you stop a ping test in Terminal?

A

A: Press Ctrl + C.

32
Q

Q: What information does the ping tool provide?

A

A: It shows whether the Mac can communicate with another device and the response time.

33
Q

Q: How do you change the service order in Network settings?

A

A: Click the Action pop-up menu below Other Services and choose Set Service Order.

34
Q

Q: What is the purpose of renewing the DHCP lease?

A

A: To resolve connection issues by obtaining a new IP address.

35
Q

Q: What happens if the Mac cannot obtain an IP address from a DHCP server?

A

A: The APIPA process assigns an IP address starting with 169.254.

36
Q

Q: What should you do if the ping test indicates a communication issue?

A

A: Check the network settings and connections.

37
Q

Where in Network settings can you renew your DHCP lease?

A

[service name] > Details > TCP/IP

Click the Renew DHCP Lease button to renew your lease.

ACSP 2024 (34 decks)

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