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ACSP 2024 > Getting to Know MDM > Flashcards

Getting to Know MDM Flashcards

1
Q

Q: What does MDM stand for?

A

A: Mobile Device Management

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2
Q

Q: What Apple devices have built-in MDM frameworks?

A

A: iPhone, iPad, Mac, Apple TV, and Apple Watch

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3
Q

Q: What is required for a device to be managed by MDM?

A

A: An MDM enrollment profile must be installed on the device

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4
Q

Q: What do configuration profiles contain?

A

A: One or more payloads that provide specific settings and authorization

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5
Q

Q: Where can you find the MDM profile on an iPhone or iPad?

A

A: Settings > General > VPN & Device Management

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6
Q

Q: Where can you find the MDM profile on a Mac?

A

A: System Settings > Privacy & Security > Profiles

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7
Q

Q: What can payloads in a configuration profile manage?

A

A: Networking, iCloud access, password policies, FileVault, and more

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8
Q

Q: How can you assess the impact of a payload on device configuration?

A

A: Check the payload type and content in the configuration profile details

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9
Q

Q: What does an MDM enrollment profile do?

A

A: It associates a device with an MDM solution for management

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10
Q

Q: How can MDM enhance the user experience?

A

A: By automating app installation, settings configuration, and resource access

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11
Q

Q: What two things should you do if your organization uses an MDM solution?

A
  1. Understand the organizational policies for device enrollment and management
  2. Comply with those policies while providing support to users
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12
Q

Q: What can an MDM administrator do remotely?

A

A: Update software and device settings, monitor compliance, and wipe or lock devices

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13
Q

Q: How can users enroll their devices in MDM?

A

A: By enrolling their own devices or through automatic enrollment using Apple Business Manager, Apple Business Essentials, or Apple School Manager

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14
Q

Q: What does MDM help maintain while enhancing supportability and security?

A

A: User flexibility

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15
Q

Q: How does MDM enhance device deployment and management?

A

A: By automating installation of certificates, applications, and configurations

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16
Q

Q: What can an MDM administrator do remotely?

A

A: Update software and device settings, monitor compliance, and wipe or lock devices

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17
Q

Q: How can users enroll their devices in MDM?

A

By enrolling their own devices or through automatic enrollment using Apple Business Manager, Apple Business Essentials, or Apple School Manager

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18
Q

Q: What does MDM help maintain while enhancing supportability and security?

A

A: User flexibility

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19
Q

Q: What built-in frameworks support MDM on Apple devices?

A

A: iPhone, iPad, Mac, Apple TV, and Apple Watch have built-in frameworks that support MDM

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20
Q

Q: Who sends profiles and commands to organization-owned devices?

A

A: An MDM administrator

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21
Q

Q: What do MDM profiles and commands automate?

A

A: The installation of certificates and applications and configuration of resources like networks and email

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22
Q

Q: How do MDM profiles and commands enhance the user experience?

A

A: By automating setup and configuration

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23
Q

Q: What can MDM profiles and commands help isolate for increased security and privacy?

A

A: Personal and organizational information

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24
Q

Q: What must happen before a device can be managed?

A

A: It must be enrolled into an MDM solution with an enrollment profile

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25
Q

Q: What does an enrollment profile contain?

A

A: Identity certificates and information to associate a device with an MDM solution

26
Q

Q: When is a device both managed and supervised?

A

A: When an organization-owned device is enrolled into an MDM solution using Automated Device Enrollment

27
Q

Q: What happens after initial configuration?

A

A: The device receives instructions from the MDM solution and acts on them to apply policy changes, settings, and app assignments

28
Q

Q: How long does the device continue to communicate with the MDM solution?

A

A: Until it’s unenrolled from MDM

29
Q

Q: What must you understand and comply with while providing support if your organization uses an MDM solution?

A

A: Organizational policies for device enrollment and management

30
Q

Q: What does a profile contain?

A

A: One or more payloads

31
Q

Q: What does a payload provide?

A

A: Specific settings and authorization information for Apple devices

32
Q

Q: Does the presence of a profile necessarily mean an MDM solution manages the device?

A

A: No, profiles can be used to share and apply settings without an MDM solution

33
Q

Q: What must be installed for a device to be managed by an MDM solution?

A

A: An MDM enrollment profile

34
Q

Q: What can configuration profiles contain for payloads to manage?

A

A: Networking, iCloud access, password policies, FileVault, and many other settings

35
Q

Q: What is declarative device management?

A

A: An update to the existing management protocol that uses declarations to asynchronously update device settings, restrictions, assets, and more

36
Q

Q: What are declarations?

A

A: Payloads that represent policies the MDM server defines and sends to devices

37
Q

Q: How do devices update the MDM server with new information about themselves?

A

A: Each device uses status channels to proactively update the MDM server as things change, without constant polling from the MDM server

38
Q

Q: What must your organization’s MDM solution support to use declarative device management?

A

A: Your organization’s MDM solution must support declarative device management

39
Q

Q: What is the recommended way to determine whether a device is managed?

A

A: Check for an MDM profile

40
Q

Q: Where can you find an MDM profile on an organization-owned iPhone or iPad?

A

A: Open Settings > General > VPN & Device Management

41
Q

Q: Where can you find an MDM profile on a user-owned iPhone or iPad?

A

A: Open Settings > General > VPN & Device Management, then tap Managed Account > Profiles and Device Management

42
Q

Q: Where can you find an enrollment profile on a Mac?

A

A: Open System Settings > Privacy & Security > Profiles

43
Q

Q: What does finding an MDM profile verify?

A

A: That a device is managed

44
Q

Q: Where else can you find profiles on your Mac?

A

A: In the system information report

45
Q

Q: How do you open the system report on your Mac?

A

A: Press and hold the Option key, then choose Apple menu > System Information

46
Q

Q: Where in the system report sidebar can you find profiles?

A

A: Scroll to Software and click Profiles or Managed Profiles

47
Q

Q: Why is understanding which aspects of a device are managed helpful?

A

A: It allows you to provide better support

48
Q

Q: What should you check to determine which settings and restrictions apply to a device or user?

A

A: Check the payload details for each configuration profile

49
Q

Q: How do you access configuration profiles and payloads on iPhone or iPad?

A

A: Open Settings > General > VPN & Device Management, then tap More Details

50
Q

Q: How do you access the MDM enrollment profile and more details on a user-owned iPhone or iPad?

A

A: Open Settings > General > VPN & Device Management, tap Managed Account > Profiles and Device Management, then tap More Details

51
Q

Q: What should you use to assess if a payload manages or restricts device configuration in a way that influences the support issue you need to address?

A

A: The payload type and its content

52
Q

Q: What do the names of profiles and payloads generally indicate?

A

A: The type of settings or restrictions they contain

53
Q

Q: How do you access a configuration profile on Mac?

A

A: Open System Settings > Privacy & Security > Profiles

54
Q

Q: What does the Profiles list show?

A

A: The device management state and installed profiles

55
Q

Q: How are the profiles grouped in the list?

A

A: In categories such as Device, Device (Managed), and User

56
Q

Q: How do you access details of the payloads within a configuration profile?

A

A: Double-click the profile

57
Q

Q: What generally indicates the type of settings or restrictions a payload contains?

A

A: The name of the payload

58
Q

Q: What are critical components that connect device management and device support?

A

A: Enrollment and configuration profiles

59
Q

Q: What can you do now that you understand how MDM configuration profiles interact with devices?

A

A: Complete this course and support and troubleshoot Apple devices

60
Q
A

ACSP 2024 (34 decks)

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