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ACSP 2024 > Restoring iPhone or iPad to Factory Settings > Flashcards

Restoring iPhone or iPad to Factory Settings Flashcards

1
Q

Q: What software must be installed on your Mac to perform an iPhone Restore?

A

A: Apple Configurator.

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2
Q

Q: What should be set up on your Mac besides Apple Configurator?

A

A. iCloud

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3
Q

Q: What is the first step when performing a Restore?

A

A: Ensure iCloud is set up on the device.

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4
Q

Q: Is an internet connection required to perform a Restore?

A

A: Yes, for iCloud and software downloads.

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5
Q

Q: What is the first step to restore using the device?

A

A: In Settings, tap General > Transfer or Reset iPhone.

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6
Q

Q: What should you tap after selecting Transfer or Reset iPhone?

A

A: Erase All Content and Settings.

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7
Q

Q: What must you enter after tapping Continue?

A

A: The passcode for your iPhone.

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8
Q

Q: What happens if iCloud Backup is turned off?

A

A: A confirmation dialog appears with options to Erase Anyway or Don’t Erase iPhone.

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9
Q

Q: What should you do if you no longer use the device?

A

A: Remove it from your Trusted Devices list.

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10
Q

Q: What must you enter to turn off Find My and Activation Lock?

A

A: Your Apple ID password.

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11
Q

Q: What should you tap to keep your eSIM settings?

A

A: Keep eSIM and Erase Data.

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12
Q

Q: What indicates that the restoring process is in progress?

A

A: The Apple logo and a progress bar.

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13
Q

Q: Can MDM solutions prevent erasing all content and settings?

A

A: Yes, on supervised and managed devices.

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14
Q

Q: What should you open on your Mac to start the restore process?

A

A: The Finder.

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15
Q

Q: How should you connect your iPhone to your Mac?

A

A: Using a USB-C to USB-C or USB-C to Lightning cable.

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16
Q

Q: What should you select in the Finder sidebar?

A

A: Your iPhone below Locations.

17
Q

Q: What should you click in the Software section of the General tab?

A

A: Restore iPhone.

18
Q

Q: What must you do if you’re still signed in to Find My on your iPhone?

A

A: Sign out before you can click Restore iPhone.

19
Q

Q: What should you verify after your device restarts?

A

A: That it appears in the Finder sidebar.

20
Q

Q: What should you connect your iPhone to your Mac with?

A

A: A USB-C to USB-C or USB-C to Lightning cable.

21
Q

Q: What should you open on your Mac to start the restore process?

A

A: Apple Configurator.

22
Q

Q: What should you select from the All Devices screen?

A

A: iPhone.

23
Q

Q: What should you choose from the menu bar after selecting iPhone?

A

A: Actions > Restore.

24
Q

Q: What should you click in the confirmation dialog?

A

A: Restore.

25
Q

Q: What happens to a supervised device after the restore process is complete?

A

A: It will be unsupervised

26
Q

Q: What indicates that the device has been successfully reset to factory settings?

A

A: The Hello screen.

27
Q

Q: What can you do after the device restarts and displays the Hello screen?

A

A: Set it up as a new device, restore data from a backup, or transfer information from another device using Quick Start.

28
Q

Q: What pops up if iCloud Backup is turned off and you want to erase your iPhone?

A

A: A confirmation dialog appears with options to Erase Anyway or Don’t Erase iPhone.

29
Q

Q: What can MDM solutions do on supervised and managed devices regarding Restoring an iPhone/iPad to Factory Settings?

A

A: Prevent erasing all content and settings.

30
Q

Q: What can you do to erase the device without updating the software in Apple Configurator?

A

A: Choose Actions > Advanced > Erase All Content and Settings.

31
Q

Q: What can you do as an alternative to choosing Actions > Restore in Apple Configurator?

A

A: Control-click the selected device and choose an option from the shortcut menu.

32
Q

What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac?

A

You can’t proceed with the Restore

ACSP 2024 (34 decks)

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