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acsp 2024 > Using Diagnostics on Mac > Flashcards

Using Diagnostics on Mac Flashcards

1
Q

Q: Where can you find Activity Monitor on a Mac?

A

A: In the Utilities folder within the Applications folder or by using Spotlight search.

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2
Q

Q: What information can Activity Monitor provide?

A

A: It provides details on resource and energy usage of running processes and open apps.

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3
Q

Q: How can you sort processes in Activity Monitor?

A

A: Click on the column headings to sort by criteria such as CPU usage, memory, or energy impact.

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4
Q

Q: What does clicking the Info button in Activity Monitor do?

A

A: It provides more detailed information about the selected process.

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5
Q

Q: How do you add the Energy Impact column in Activity Monitor?

A

A: Choose View > Columns > Energy Impact from the menu bar.

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6
Q

Q: What does the Energy Impact column indicate?

A

A: It shows the energy usage of processes, with higher numbers indicating higher energy consumption.

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7
Q

Q: How can you view hidden processes in Activity Monitor?

A

A: Choose View > All Processes from the menu bar.

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8
Q

Q: What are some examples of hidden processes you might see?

A

A: Processes like accessoryupc, _appleevents, fpsd, _rmd, and root.

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9
Q

Q: How can you view processes by process group in Activity Monitor?

A

A: Use the View menu to select different process groupings.

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10
Q

Q: What is the purpose of sorting processes by memory usage?

A

A: To identify which processes use the most memory and manage them accordingly.

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11
Q

Q: Which tab in Activity Monitor shows energy usage information?

A

A: The Energy tab.

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12
Q

Q: What can you find at the bottom of the Energy tab on a MacBook Pro?

A

A: Battery usage information.

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13
Q

Q: Why is it important to monitor energy usage on a Mac laptop?

A

A: To manage battery life and improve efficiency.

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14
Q

Q: How can you use the Energy tab to improve Mac efficiency?

A

A: By identifying and managing apps and processes that consume a lot of energy.

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15
Q

Q: What does a high number in the Energy Impact column indicate?

A

A: Higher energy consumption by the process.

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16
Q

Q: What should you do if an app has a high energy impact?

A

A: Consider stopping or managing the app to conserve energy.

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17
Q

Q: How can viewing energy consumption help with battery performance?

A

A: By identifying energy-draining processes, you can take steps to extend battery life.

18
Q

Q: What is the benefit of viewing energy usage for each app and process?

A

A: It helps in making informed decisions to improve overall system efficiency.

19
Q

Q: What additional information can you find in the Energy tab for laptops?

A

A: Detailed battery usage statistics.

20
Q

Q: How does the Energy tab help with understanding iMac energy usage?

A

A: It provides insights into how much energy each app and process uses.

21
Q

Q: How are unresponsive processes indicated in Activity Monitor?

A

A: They are annotated “(Not Responding)” and appear in red text.

22
Q

Q: What is the first step to quit an unresponsive process?

A

A: Click the Stop button at the top of the Activity Monitor window.

23
Q

Q: What should you do if the process doesn’t quit after clicking Quit?

A

A: Click the Stop button again and select Force Quit.

24
Q

Q: What might you need to do if you try to quit a process you don’t own?

A

A: Log in with an administrator account.

25
Q

Q: What is the risk of force quitting a process?

A

A: You may lose unsaved changes and other apps or processes might experience problems.

26
Q

Q: What does the confirmation dialog do when quitting a process?

A

A: It ensures that quitting the process is safe and won’t result in data loss.

27
Q

Q: Why might an app not quit even after clicking Quit?

A

A: Quitting might result in data loss or interfere with another app.

28
Q

Q: What is the purpose of force quitting a process?

A

A: To immediately end an unresponsive process.

29
Q

Q: What should you do if an app or process becomes unresponsive?

A

A: Use Activity Monitor to force quit the unresponsive process.

30
Q

Q: What is the benefit of using Activity Monitor to manage unresponsive apps?

A

A: It helps maintain system efficiency and performance.

31
Q

Q: What is the purpose of running system diagnostics in Activity Monitor?

A

A: To collect information about the status of your Mac for troubleshooting.

32
Q

Q: How do you initiate a system diagnostic in Activity Monitor?

A

A: Click the “System diagnostic options” button and select System Diagnostics.

33
Q

Q: What appears after you select System Diagnostics?

A

A: The Privacy Agreement dialog.

34
Q

Q: What should you do after reading the Privacy Agreement?

A

A: Click OK.

35
Q

Q: How do you authenticate to allow Activity Monitor to make changes?

A

A: Use Touch ID or enter your user password.

36
Q

Q: How long might a system diagnostic take to complete?

A

A: Several minutes.

37
Q

Q: Where are the diagnostic results saved?

A

A: In a compressed archive file in the path /private/var/tmp/.

38
Q

Q: What should you do with the diagnostic report once it’s completed?

A

A: Send it to Apple Support or your IT department if requested.

39
Q

Q: Why is it important to prepare the system diagnostic before contacting support?

A

A: Because it might take several minutes to complete.

40
Q

Q: What additional system diagnostic reports can you send?

A

A: Reports depending on the specific information needed, as described in the Activity Monitor documentation.

41
Q

What additional information can you find in Activity Monitor on MacBook Pro?

A

Battery usage

If you’re using a laptop computer such as a MacBook Pro, battery usage appears at the bottom of the window.

acsp 2024 (34 decks)

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