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ACSP 2024 > Restoring a Mac to Factory Settings > Flashcards

Restoring a Mac to Factory Settings Flashcards

1
Q

Q: What is required to save the content and data of the Mac you are restoring?

A

A: A backup of the Mac.

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2
Q

Q: Which cable is needed to connect two Macs for restoration?

A

A: A USB-C to USB-C charging cable.

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3
Q

Q: What additional equipment is needed besides the Mac being restored?

A

A: A second Mac with Apple Configurator installed.

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4
Q

Q: Why is it important to have a backup before restoring a Mac?

A

A: To save its content and data.

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5
Q

Q: What should you ensure about the power source before starting the restoration process?

A

A: Both Mac computers should be connected to a power source.

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6
Q

Q: What might you need to do if Find My and Activation Lock are turned on?

A

A: Sign out of your Apple ID.

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7
Q

Q: What should you do if the Erase All Content and Settings feature is disabled?

A

A: Contact your MDM administrator.

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8
Q

Q: What is the purpose of having a second Mac with Apple Configurator installed?

A

A: To assist in the restoration process.

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9
Q

Q: Where do you find the Erase All Content and Settings option?

A

A: In System Settings under General > Transfer or Reset.

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10
Q

Q: What should you do after clicking Erase All Content and Settings?

A

A: Enter your password and click Unlock.

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11
Q

Q: What is the purpose of the Erase All Content and Settings feature?

A

A: To quickly and securely erase all settings, data, and apps while maintaining the currently installed operating system.

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12
Q

Q: What type of Macs support the Erase All Content and Settings feature?

A

A: Mac computers with Apple silicon and Intel-based Mac computers with the T2 Security Chip.

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13
Q

Q: What should you do if you are asked to enter your Apple ID during the erase process?

A

A: Enter the Apple ID and password that you use with your Mac.

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14
Q

Q: What happens after you click Erase Mac and Restart?

A

A: The Mac erases all settings, media, and data and restarts.

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15
Q

Q: What should you do if your Mac is erased before Activation Lock is turned off?

A

A: Enter the Apple ID that’s linked to your Mac.

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16
Q

Q: What is the final step after erasing your Mac using Erase Assistant?

A

A: Reinstall macOS using the utilities window.

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17
Q

Q: How do you start the process of erasing your Mac?

A

A: Open System Settings and click General > Transfer or Reset.

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18
Q

Q: What should you do if the Erase Assistant dialog appears?

A

A: Follow the prompts to complete the erasure process.

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19
Q

Q: What is the first step to use Disk Utility to erase a Mac?

A

A: Choose Apple menu > Shut Down.

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20
Q

Q: How do you start your Mac to access macOS Recovery?

A

A: Press and hold the power button until “Loading startup options” appears.

21
Q

Q: What icon should you click to continue to macOS Recovery?

A

A: The Options icon.

22
Q

Q: What should you select in macOS Recovery to erase your Mac?

A

A: Disk Utility.

23
Q

Q: What should you do after selecting Disk Utility?

A

A: Click Continue.

24
Q

Q: What appears after you click Erase in Disk Utility?

A

A: A Disk Utility dialog.

25
Q

Q: What should you do if the macOS Recovery pane asks you to select an administrator user?

A

A: Select a user you know the password for and click Next.

26
Q

Q: What should you do after entering the password in Disk Utility?

A

A: Select the disk you want to erase and click Erase.

27
Q

Q: What should you do if you are not using a Mac with Apple silicon?

A

A: Refer to specific instructions for Intel-based Macs.

28
Q

Q: What should you do first when using Apple Configurator to restore a Mac?

A

A: Connect both Mac computers to a power source.

29
Q

Q: What type of cable is required to connect the two Macs?

A

A: A USB-C to USB-C cable.

30
Q

Q: What should you open on the Mac with Apple Configurator installed?

A

A: Apple Configurator.

31
Q

Q: How do you put the secondary Mac into DFU mode?

A

A: Press and hold the power button and simultaneously press the left Control key, left Option key, and right Shift key for 10 seconds.

32
Q

Q: What should you do if the DFU icon doesn’t appear in Apple Configurator?

A

A: Release the power button and confirm that you’re using the correct cable and port.

33
Q

Q: What should you do after the DFU icon appears in Apple Configurator?

A

A: Control-click the DFU icon and choose Restore.

34
Q

Q: What appears on the secondary Mac during the restore process?

A

A: An Apple logo appears and disappears.

35
Q

Q: What should you do after the restore process completes?

A

A: Use macOS Setup Assistant to set up your Mac.

36
Q

Q: What should you do if the restore process was successful?

A

A: Quit Apple Configurator and disconnect your cables and adapters.

37
Q

Q: What should you ensure before starting the restore process?

A

A: Read all steps thoroughly.

38
Q

Q: What should you do if you lose power during the restoration process?

A

A: Restart the restore process.

39
Q

Q: What happens to settings, media, and data during the restore process?

A

A: They are erased and cannot be undone.

40
Q

Q: What might you need to do if Find My and Activation Lock are turned on?

A

A: Sign out of your Apple ID.

41
Q

Q: What should you do if asked to enter your Apple ID during the erase process?

A

A: Enter the Apple ID and password that you use with your Mac.

42
Q

Q: What should you ensure about the power source before starting the restoration process?

A

A: Both Mac computers should be connected to a power source.

43
Q

Q: What should you do if the macOS Setup Assistant doesn’t appear after the restore process?

A

A: Repeat the restore process.

44
Q

Q: What should you do after the restore process completes?

A

A: Use macOS Setup Assistant to set up your Mac.

45
Q

Q: What should you do if the DFU icon doesn’t appear in Apple Configurator?

A

A: Confirm that you’re using the correct cable and port.

46
Q

Q: What should you do if the restore process was successful?

A

A: Quit Apple Configurator and disconnect your cables and adapters.

47
Q

Which statement about Erase All Content and Settings is true?

A

Third-party apps are removed from your Mac after it’s been erased.

48
Q

How must you start a Mac to erase the built-in startup disk?

A

You need to start in macOS Recovery to erase the built-in startup disk.

49
Q

How do you start a Mac laptop with Apple silicon in DFU mode?

A

Press and hold the power button and at the same time press all three of the following keys for 10 seconds: the left Control key, left Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.

ACSP 2024 (34 decks)

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