User Experience

Question 1

developed by Nancy Staggers in 2001, applies concepts related to psychology and technology to explain human interactions with computers over a period of time in different contexts.

Answer 1

The human–computer interaction (HCI) framework

Question 2

The basic exchange of human–computer interactions.

Answer 2

Communication

Question 3

The primary focus of HCI is

Answer 3

usability related to human performance during interactions with computers in different contexts, such as overall ease of use, difficulty in learning, efficiency, satisfaction, the ability to carry out error-free interactions, and the ability of the computer system to match the tasks.

Question 4

A key factor in choosing software for a computer system is

Answer 4

the software’s usability

Question 5

There are three different factors that contribute to software usability.

Answer 5

Learnability
Memorability (or efficiency)
Discovery

Question 6

The amount of time it takes to learn and figure out how to use the software program.

Answer 6

Learnability

Question 7

The amount of time it takes the user to perform tasks without having to stop and look up the instructions or use the help feature.

Answer 7

Memorability

Question 8

The time it takes a user to find specific product features in response to the need for that particular feature.

Answer 8

Discovery

Question 9

An important aspect of human–computer interaction (HCI) is

Answer 9

usability or ease of use

Question 10

The three primary goals of usability are

Answer 10

effectiveness, efficiency, and satisfaction

Question 11

have been developed to help guide the evaluation process.

Answer 11

Heuristic (rule of thumb) evaluation or inspection methods

Question 12

These are the steps for conducting a usability study:

Answer 12

Defining Purpose
Evaluating constraints
Refining components based on evaluation of human- computer interaction (HCI) framework
determining emphasis
selecting methods

Question 13

to assess for errors

Answer 13

Performance testing

Question 14

Errors in execution of steps interfere with outcomes, and misunderstanding of outcomes interferes with perception.

Answer 14

low level errors

Question 15

The sequence of actions results in input that is not compatible with the computer or the mode results in misinterpretation of input.

Answer 15

Moderate level errors

Question 16

Output is misunderstood or misinterpreted because of a lack of training or education.

Answer 16

Moderate level errors

Question 17

Interference with intention occurs because of an inability to make a decision regarding a correct action or an inability to evaluate and interpret outcomes correctly.

Answer 17

High Level errors

Question 18

one method to determine ease of learning of new technology or applications.

Answer 18

Cognitive Walkthrough

Question 19

A study to determine each step in a process to complete a task is completed.

Answer 19

Cognitive walkthrough

Question 20

one method to assess the user’s ability to understand the model and its purpose, to produce the desired actions, and to determine if users understand which is the right action and system feedback.

Answer 20

Cognitive walkthrough

Question 21

procedure is used while participants use a product and carry out the steps in a process, noting any usability problems, such as the ability to learn the process without formal training.

Answer 21

Think aloud

Question 22

particularly useful with prototypes or early in a system to identify problems with design or usability.

Answer 22

Cognitive walkthrough

Question 23

software programs is not the same as usability or utility.

Answer 23

Likeability

Question 24

is defined as how much an individual enjoys using the program.

Answer 24

Likeability

Question 25

the usefulness of the program.

Answer 25

Utility