Patient Safety, Quality and Risk Management

Question 1

measuring practice, service, or product results against competitors or industry standards.

Answer 1

Benchmarking

Question 2

The 10-step process of benchmarking moves through four phases:

Answer 2

planning, analysis, integration, and action

Question 3

often used to improve cash flow as health care becomes more competitive or to compare infection rates.

Answer 3

benchmarking

Question 4

involves analyzing data from outside an institution, such as monitoring national rates of hospital-acquired infection, and comparing them to internal rates

Answer 4

External benchmarking

Question 5

a compilation of data that may vary considerably if analyzed individually; it can be further compromised by anonymity, making comparisons difficult.

Answer 5

benchmarking

Question 6

involves comparing internal rates of one area or population with another, such as infection rates in intensive care units and general surgery; while this can help to pinpoint areas of concern within an institution, making comparisons is still problematic because of inherent differences.

Answer 6

Internal trending

Question 7

a method to evaluate the degree of excellence by monitoring, evaluating and correcting problems if detected.

Answer 7

quality assurance

Question 8

involves the formulation of an organizational mission statement encompassing the goal of satisfying the client.

Answer 8

Total quality management

Question 9

a consortium of health care purchasers/employers providing benefits to millions of Americans.

Answer 9

Leapfrog

Question 10

The focus initially was on reducing health care costs by preventing medical errors and “leaping forward” by rewarding hospitals and health care organizations that improve safety and quality of care.

Answer 10

Leapfrog

Question 11

founded in 1970 under the charter of the National Academy of Sciences, is a nonprofit organization that serves an advisory role on health care issues to governmental and nongovernmental decision-makers.

Answer 11

The institute of medicine (IOM)

Question 12

advises the government but is outside of the governmental structure to ensure lack of bias.

Answer 12

The institute of medicine (IOM)

Question 13

promotes evidence-based practice through funding of evidence-based practice centers (EPCs)to develop evidence-based practice guidelines for dissemination and use in development of patient care plans, establishing insurance coverage, and development of educational materials.

Answer 13

Agency for healthcare research and quality

Question 14

distributed as a software tool free of charge to health care organizations to help them identify adverse events or potential adverse events that require further study.

Answer 14

The quality indicators (QIs) from the Agency for Healthcare Research and Quality

Question 15

use patient discharge data to determine conditions that require ambulatory care to prevent rehospitalization.

Answer 15

Prevention QIs

Question 16

measure quality of care through types of procedures, use of procedures, and mortality rates associated with procedures or conditions.

Answer 16

Inpatient QIs

Question 17

use data regarding adverse events and complications related to surgeries, medical procedures, and childbirth.

Answer 17

Patient Safety QIs

Question 18

use patient discharge data to screen for problems related to pediatric exposure to health care and analyze system changes that may prevent problems.

Answer 18

Pediatric QIs

Question 19

has endorsed a set of safe practices that can be used to assess and develop the organization’s patient safety culture.

Answer 19

The National Qualify Forum (NQF)

Question 20

are those events that could have led to an error or patient injury but were detected in time to prevent the error/injury. F

Answer 20

Close - call events

Question 21

is a team-based prospective analysis method that attempts to identify and correct failures in a process before utilization to ensure positive outcomes and is especially valuable to detect the potential for errors in electronic health records and other health information technology.

Answer 21

Failure mode and effects analysis (FMEA)