Understanding and Apply Scrum [P1]: Empiricism - Transparency in the Trenches

Question 1

What does Dan Sloan suggest you need to prioritise over the other - transparency or trust?

Answer 1

• need to build trust to promote transparency
• “creative workers should focus on trust first”

Question 2

How do you get a team to trust management and vice versa?

Answer 2

• proximity —> scrum teams all together in person face to face - more open in convos and rships
• made a working agreement - expectations clear → agreed upon set of guidelines
• if rules get broken, agreement promotes healthy conflict to respectfully call people out

Question 3

What are the four levels of trust

Answer 3

(1) leadership trusting the teams

(2) Teams trusting leadership

(3) Team members trusting each other

(4) Trust yourself

Question 4

What are some examples of good working agreement components?

Answer 4

• point the figure at the issue rather than the person
• info is confidential until the team decides what to do with it - more comfortable talking openly then

Question 5

how do you reward being transparent effectively

Answer 5

understand intrinsic and extrinsic motivation first

• extrinsic - drive behaviour by using external rewards e.g. bonus - usually not effective for complex creative work
• intrinsic - people almost rewards themselves by doing something for someone else
• technique - team member would give someone a $10 coffee voucher for acknowledging that they are inspired them to be more of x (transparent etc.)