Developing People and Teams [P3]: Coaching and Mentoring - Psychological models in scrum

Question 1

(1) What is the Dunning-Kruger effect?

Answer 1

• cognitivebias in which people with limited competence in a particular domain overestimatetheir abilities
• there is always a moment where you start to feel that your abilities are starting to appear in that area - e.g. people thinking they know scrum so they feel like they can modify it e.g. not do retro, not do x

Question 2

Explain French & Raven’s 5 forms of power model

Answer 2

• coercive +rewarding power = compliance
  
  • punish if bad
  • reward if good
• given power = submission
  
  • in human society is like a king/formal leader/president/preist/parent/manager
  • e.g. dogs → submissive to pack leader i.e. owner
• expert power = respect
  
  • e.g. knowledgable doctor
• referent power = engagement
  
  • pure leadership
  • power exhibited within the group are the closest to being the leader
  • subjective/relative to group
• potentially - informational power
  
  • debated whether it is an actual power or just a combo of 1 and 2
  • only present in informational side
  • power to modify info, withhold info, to release lots of info
• Rewarding and cohersive → primitive powers - instinctively - most powerful as we are born with these built in
• Given power is habit - taught to respect given power
• Expert and referent → analysed each time by the brain
• Hard to not rely on given, coercive and rewarding powers in a stressful situation as they are mostly built in
• Want to use referent and expert powers in but basic 3 will cloud these

Question 3

Explain the Responsibility model - Chris Avery

Answer 3

• levels
  
  • denial
  • lay blame e.g. tester’s fault
  • justify when it happened
  • shame
  • obligation - to fix the issue e.g. bug
  • responsibility - being proactive to fix the problem and being good about it
    
    • something you mature to
• You can ask the person/team what level this is on
• Can have different levels in different areas of life
• Can go backwards if you’re in a toxic situation e.g. if everyone in team blames others, then you may start doing that too