Developing People and Teams [P1]: Facilitation - Facilitating diverse perspectives in Scrum Teams

Question 1

What is the advice if a problem is not complex?

Answer 1

don’t need to spend lots of time discussing it, just decide and move on

Question 2

What is the advice if a problem is complex?

Answer 2

we don’t want to rush discussions for problems that are open to multiple solutions - missed opp (divergent thinking)

Question 3

What is the groan zone?

Answer 3

frustrated, confused, biased towards own ideas, impatient, overwhelmed

Question 4

How can we facilitate diver perspectives?

Answer 4

• build a supportive and respectful environment, no judgement, so they expand ideas —> divergent thinking
• then need to refine ideas and consolidate thinking —> convergent thinking
• acknowledge the groan zone - help group get shared understanding
  • active listening
  • empathy