Types Of Travel And Tourism Customers. Flashcards
1
Q
What factors are involved in individuals and couples travel ?
A
- an individual travelling alone might need to pay a supplement for a single room.
- individuals might want to join tours or activities throughout their trip.
2
Q
What factors are involved in families travelling ?
A
- Come in different shapes and sizes and this can effect what they do on holiday.
- family’s can include people with many different interest , they need entertainment which is suitable for everyone.
3
Q
What factors are involved in group travel ?
A
- groups are always made up of individuals with different needs.
- some groups may know each other and their needs whereas other might not
- e.g educational groups , special interest groups , friendship groups etc.
4
Q
What types of factors are involved in corporate travellers ?
A
- they can be profitable customers.
- they travel at peak time , require comfort and convenience so they can work once at destination.
- work payed for by company so less concerned at good deals.
- expect business services on transport and in hotels. E.g power supply , WiFi etc
5
Q
What factors / services need to be provided for customers with special requirements?
A
- different languages and cultures. E.g maps in different languages.
- mobility problems. E.g wheelchair / minibus
- a hearing / visual impairment. E.g induction loops , large print menus.
- a medical condition. E.g group floor in case of medical emergency.