Types Of Travel And Tourism Customers

Question 1

What factors are involved in individuals and couples travel ?

Answer 1

• an individual travelling alone might need to pay a supplement for a single room.
• individuals might want to join tours or activities throughout their trip.

Question 2

What factors are involved in families travelling ?

Answer 2

• Come in different shapes and sizes and this can effect what they do on holiday.
• family’s can include people with many different interest , they need entertainment which is suitable for everyone.

Question 3

What factors are involved in group travel ?

Answer 3

• groups are always made up of individuals with different needs.
• some groups may know each other and their needs whereas other might not
• e.g educational groups , special interest groups , friendship groups etc.

Question 4

What types of factors are involved in corporate travellers ?

Answer 4

• they can be profitable customers.
• they travel at peak time , require comfort and convenience so they can work once at destination.
• work payed for by company so less concerned at good deals.
• expect business services on transport and in hotels. E.g power supply , WiFi etc

Question 5

What factors / services need to be provided for customers with special requirements?

Answer 5

• different languages and cultures. E.g maps in different languages.
• mobility problems. E.g wheelchair / minibus
• a hearing / visual impairment. E.g induction loops , large print menus.
• a medical condition. E.g group floor in case of medical emergency.