The key sectors of the Travel and Tourism industry. Flashcards
What is the definition of tangible ?
Something that can be handled / touched
What is the definition of intangible ?
Something that is not a physical object and cannot be handled.
What are the different sectors in the travel and tourism industry ?
Transport principles, transport hubs and gateways, tour operators, travel agents, visitor attractions, accommodation, trade associations, goverment departments, regulatory bodies, information and promotional service providers.
What are the roles of these different organisations / sectors ?
To provide customers with transport between destinations in a quick and efficient manner.
What is the main service provided by airlines ?
Safe transport from one airport to another.
Where do low cost airlines in the UK travel to / from ?
Within Europe, and usually operate short haul flights but some have expanded their operations.
What is the CAA ?
Civil Aviation Authority
What did the CAA determine the distance for short, medium and long haul flights ?
Short - under 1500km e.g. Edinburgh to Dublin
Medium - between 1500km and 3000km e.g. Manchester, Marrakesh.
Long - over 3500km e.g. London to New York.
What are the two main types of airline ?
Scheduled and charter.
How are scheduled airlines run ?
Scheduled airlines run to a regular timetable that is changed only for the summer and winter seasons. The flights depart no matter if the seats are full up or not.
How are chartered airlines run ?
Chartered airlines own and operate aircrafts that can are rented by other organisations e.g. tour operators. Their aim is to fill up every seat and each seat forms part of a customer’s holiday package.
What are two examples of the UK’s major airlines ?
British Airways (BA) or Virgin Atlantic.
What are the 4 different catagories to fly in ?
Economy - includes baggage allowance, Premium economy - includes baggage allowance, wider seats, a cushion and a blanket for comfort, Business - wider seat that converts into a bed, priority boarding, private departure lounges at airports, First Class - seat that converts into a luxury bed. luxury dining, a personal suite, pyjamas and toiletries.
What are low cost airlines ?
Scheduled airlines that don’t offer different types of services on their flights, Aim to keep their costs as low as possible so that they can offer cheap fares. e.g. Ryanair, easyJet.
What do ferries provide ?
Safe transport for customers and their baggage/ luggage between ports or ferry terminals.
What are some examples of ferries ?
P and O ferries, Brittany ferries.
What do cruises provide ?
Luxury holidays and journey’s travelling to one destination or stopping off at different ones rather than acting as a method of transport from one specific port to another. Cruises offer on - board entertainment and activities and food and drink on an all inclusive basis. Cruise ships tend to stop off at 6/7 ports in a week.
What are some examples of cruise companies ?
P and O cruises (operates 8 cruises with themes, and is based in South Hampton), Fred Olsen ( operates 4 small to medium cruise ships, departs from different ports within the UK, making it more attractive to people who live in the south east of England.)
What is a reason for the growth in popularity for cruises ?
One reason is that there is a growth in cruises departing from ports within the UK.
What are some examples of the types of cruises ?
Single cruises, Family cruises, River cruises, Ocean cruises etc.
Are buses a private or publicly owned company ?
Private.
What are bus companies aims and how do they achieve these ?
Their aims is to make as much profit as they possibly can and therefore they concentrate on the most profitable routes, cutting off less popular rural routes.
What are some examples of tourist bus companies ?
City Sightseeing. Globus etc.
What do tourist buses provide ?
Tours around famous landmarks / destinations in cities and inform tourists about the city or the area that they are visiting.
What can coaches be used for ?
Transport to get from one place to another, but they can also be used as an integral (necessary) part of the holiday.
What on board services can coaches provide ?
Refreshments, toilets, comfortable seats, WiFi, Tv’s etc.
What are some examples of coach companies ?
National Express.
What are some examples of car hire companies ?
Avis, Euro - car, Hertz etc.
What services do car hire companies provide ?
Airport pick ups and drop offs, a choice/ variation of vehicles, varying levels of insurance, online booking to help to make it quicker and more convenient.
Why is there a rise in car ownership ?
A higher population and economic prosperity.
What are some advantages of driving / owning a car ?
Good road network and stability, comfort, ability to take anything and everything that you might need, you can stop off when you want to / more control.
What are some disadvantages of driving / owning a car ?
Traffic congestion, produces carbon emissions, risk of breaking down / crashing, roads can be closed.
What is the common type of cab used by tourists ?
Hackney cabs.
What are some examples of London Railway services ?
The London Underground
Where can you travel on trains ?
Within a small local area, across the country, or even into Europe.
What does TfL stand for ?
Transport for London.
What does TOC’s stand for ?
Train - Operating Companies.
What are some examples of TOC’s and what do they all do ?
Virgin Trains, South Western Railway. And they compete against each other to recieve the most service and most revenue.
Who are TOC’s monitered by ?
The Office of Rail and Road.
What is an example of an international railway service ?
The Eurostar.
Why did profit begin to fall for Railways in 1998 ?
Due to a growth in popularity for low - cost airlines.
Why can travelling by train be quite complex ?
The number of different operators and lines can be difficult to navigate at times particularly for inbound tourists.
What is an example of a heritage and scenic Railway journey ?
Brecon Mountain Railway in Wales.
