Travel Agents. Flashcards
What are travel agents ?
Businesses that arrange the details of the holiday for the customer, they work for a commission from the tour operators.
Where do travel agents sell their holidays ?
They sell their holidays in high street shops and online.
What is the role of travel agents ?
To give advice to customers wanting to go on holiday, give advice on passports, visas medical precautions, provide an itinerary for the trip, can arrange other ancillary matters (currency exchange, book additional items to your flight), have a commission from all separate contracts taken out by customers.
What products and services do travel agents offer ?
Information on holidays and travel, booking specialist holidays, booking traditional package holidays, creating tailor made and dynamic packages for individual customers, advices on passports, visas, health etc.
What are the 8 types of travel agent ?
Multiple, miniple, independent, franchise, call centre, online, business, specialist.
What is a multiple travel agent ?
Chains with 100 and more branches. public limited company’s have outlets in major towns and cities e.g. TUI
What is a miniple travel agent ?
Small chains that are located in smaller regions.
What is an independent travel agent ?
a family or partnership that could begin online in a home office
What is a franchise travel agent ?
A company that sells products or services without having to employ staff.
What is a call centre travel agent ?
a small / large team operating a call centre e.g. STA travel, saga.
What is an online travel agent ?
No retail outlets at all, is all online. e.g. Expedia, last minute. com.
What is a business travel agent ?
Multi national companies (MNC) have their own travel agents to organise trips.
What is a specialist travel agent ?
Will specialise in a particular location or on a particular activity / hobby.
