Types of Service Management Flashcards
Service Availability Management
Making sure that a service is delivered with the agreed level of availability.
Service Continuity Management
In case of a disaster, making sure that the service keeps an acceptable level of availability and performance.
Service Configuration Management
Making sure the information about the configuration and configuration items of a service, is reliable and accurate when needed.
Service release management
Making sure that the new services, changed services or releases are available to the users.
Service deployment management
Making sure to move all the new/changed hardware, software, configuration items and services from testing to production environment.
Service Continual improvement
Making sure to allign the practices and the services to the everchanging business needs by identifing and improving all the elements of an effective management of products and services.
Service Management request
Making sure to address the service requests initiated by the users in a timely, friendly and effective way, in accordance with the agreed quality.
What does ITIL mean?
Information technology infrastructure library. It’s the framework of best practices for delivering IT services.
