4 Dimensions of Service Management

Question 1

Organization and People

Answer 1

One of the four dimensions of service management.
It refers to how an organization is structured and managed.
It refers to roles, responsibilities, systems of authority.
In general, it supports the strategy and the operating model of an organization.

Question 2

information and technology

Answer 2

One of the four dimensions of service management.
It refers to the information and technologies that are necessary to manage all aspects of the service value system.

Question 3

Partners and suppliers

Answer 3

One of the four dimensions of service management. It refers to third-party organizations that are involved in the design, development, deployment, delivery, support, and/or continual improvement of the IT services.

Question 4

Value streams and processes

Answer 4

One of the four dimensions of service management.
It refers to all the activities, procedures, controls and workflows necessary to achieve the agreed objectives.

Question 5

What are the four dimensions of Service Management?

Answer 5

• Organization and People
• Information and technology
• Partners and suppliers
• Value streams and processes

Question 6

Why the four dimensions of Service Management are critical?

Answer 6

Beacuse they are effective and efficient in creating value for customers and stakeholders in form of products and services.