More Concepts Flashcards
Why do you need to connect internal IT service to external service?
Because you can measure the contribution of the internal IT service to the overall business goals.
Can enabling IT service be purchased?
No, they are not visible to the customers. Even if they are visible, they can’t be purchased.
Why service package are so useful?
Because service package are pre-customized for customer types. You can change the components, you can change the service levels in order to meet customers’ needs.
Give me an example of service package
A business-class flight + vip pass for Disneyland
Give me an example of Utility and Warranty that make the value of IT service.
Utility customer gets an Internet connection. Warranty the guaranteed Internet speed.
Where the values of IT service come from?
It comes from what it enables the customer to do with it. Goods are tangible, services are not. The value of the service is not intrinsic to the service itself, so it depends on what the customer can do with it.
Why are resources easier to acquire?
Because resources can be easily purchased or hired while capabilities are intangible and experience dependent.
Difference between functions in a large vs small organization
In a large organization a function can be performed by different teams, in a small can be performed by one person or team.
Difference between external Vs internal customers.
Internal customers work from the same organisation, externals work for a different business.
What are the last two attributes for a role holder?
- Understanding how the IT service can support the business
- Understanding how the assigned role enables all the points in the 6 attributes.
Relation between data and information
Information is data processed
What is an application?
It’s a piece of software tha manipulates data
