Types of management Flashcards
IT asset management
Mananging all the IT asset thought the entire lifecycle.
Relationshionship management
Establishing and nurturing the relationship with the stakeholders at a tactical and strategic level.
Supplier Management
Managing the relationship with the suppliers and monitoring their performance.
Information security management
Protecting the organization by understanding and managing the risks associated with the confidentiality, integrity and availability of information.
Performance Management
It refers to meet the expected/agreed level of performance and ensuring to meet the future and current demand in a cost-effective way.
Event Management
An event is a change in the status of a component or the service. Event management means sistematically monitoring and reporting these changes.
Change Management
Changes must be authorized, sheduled and risks must be assessed.
Incident Management
Reducing the negative impact of incidents by restoring the IT service as soon as possible.
Problem Management
Identifing the root causes, the actual and potential causes, known errors and managing workarounds.
What does the SD do?
SD is responsible for capturing the demand of incident resolution and service requests.
Service Level Management
It refers to clear KPIs and targets necessary to monitor, assess and manage IT services.
