ITIL management Practices Flashcards
What is Release Management Practice?
The practice of making new services, changed services and releases available for the users.
What is Deployment Management Practice?
The practice of moving new/changed hadware, software, documentation and processes from testing to live environment.
What is Software Development and Management Practice?
The practice of making sure that the applications meet the stakeholders’ needs in terms of reliability, mantainability, functionality, complaince and auditability.
What is Relationship Management Practice?
The practice of establishing and nurturing links beetwen an organization and its stakeholders at a tactical and strategic level.
What is Project Management Practice?
The practice of making sure that all organization’s projects are delivered succefully.
What is waterfall method?
A development approach which is linear and sequential with distinct objectvies for each phase of development.
What is Risk Management Practice?
The practice of making sure that an organization understands and handles risks effectively.
What is Workforce and Talent management Practice?
The practice of making sure that an organization has the right people with the appropriate knowledge and the skills in the correct roles.
What is Service Continuity Management practice?
The practice of making sure that service availability and performance are maintained at a sufficient level in case of a disaster.
What is IT asset Management practice?
The practice of planning and managing the full lifecycle of all IT asset.
