ITIL Guiding Principles

Question 1

What are ITIL guiding principles?

Answer 1

They’re recomandations that guides an organisation in all circumstances, independently of changes in the strategy, goals, type of work or changes in the management structure.

Question 2

1. Focus on Value

Answer 2

It means that everything we do, must add value.

Question 3

2. Start from where you are

Answer 3

a) First of all observe directly and fully understand the current state.

b) No need to start from scratch: start from what is already available.

Question 4

3. Progress constantly with feedback

Answer 4

a) No need to do everything at once.

b) But divide the work into smaller, manageable and repeatable parts.

c) Use feedback in every iteration to make sure your actions are appropriate.

Question 5

4. Collaborate and promote visibility

Answer 5

a) Work together across boundaries for more success.

b) Share information, build trust and mutual understanding.

c) Make your work and the consequences visible.

Question 6

5. Think and work holistically

Answer 6

a) Work on the service as a whole, not just on its components.

b) Integrate Organization and people, information and technology, partners and suppliers, practices and agreements.

Question 7

6. Keep it simple and practical

Answer 7

a) Eliminate everything that does not add value.

b) Use the minimum number of steps to reach a goal.

c) Use an outcome-based approach for practical solution and results.

Question 8

7. Optimize and automate

Answer 8

a) Use resources at their best.

b) Eliminate anything wasteful.

c) Use technology.

d) Use human intervention only when it adds value.

Question 9

List all the ITIL guiding principles

Answer 9

1. Focus on Value
2. Start from where you are
3. Progress constantly and with feedback
4. Collaborate and promote visibility
5. Work and think holistically
6. Keep it simple and practical
7. Optimize and automate

Question 10

Which one is the first component of SVS?

Answer 10

The ITIL guiding principles