Last ITIL Management Practices Flashcards
1
Q
What is continous deployment practice?
A
The practice of:
- Continuosly deploying software changes from testing to production environment.
- These software changes have passed pre-defined and automated tests.
2
Q
What is knowledge management practice?
A
The practice of:
- Maintaining and use in an effective, efficient and convenient way the information and the knowledge.
3
Q
What is organizational change management?
A
The practice of:
- Making sure that the changes in the organization are implemented smoothly and successfully.
- By managing the human aspect of them to achieve long lasting benefits.
4
Q
What is monitoring and event management Practice?
A
The practice of:
- Observing systematically service components and services.
- Recording and reporting selected changes of state as events.
5
Q
What is Service Design Management Practice?
A
The practice of:
- Designing products and services fit for purpose and fit for use.
6
Q
What is Service Configuration Management Practice?
A
The practice of:
- Providing a single, consistent source of information about all the available services and service offerings to a specific target of audience.
7
Q
What is Service Level Management?
A
The practice of:
- Setting clear business-based targets for service performance.
- So that the delivery of an IT service can be properly assessed, monitored and managed against those targets.
8
Q
What is Service Request Management Practice?
A
The practice of:
- Addressing all the pre-defined, user-initiated service requests in a timely, efficient, user-friendly way.
- Supporting the agreed quality of service.
9
Q
What is Infrastructure and platform management practice?
A
The practice of:
- Overseeing IT infrastructure and Platforms used by the organization.
- Monitoring all the tech solutions, including the ones from external third-parties.
