Some more ITIL Management practices Flashcards
What is architecture management practice?
The practice of:
Understanding all the elements that make up an organization
And how they relate to each other.
What is portfolio management practice?
The practice of:
Having the right mix of products, services, projects and programs,
To execute the strategy within the funding and resource constrains.
What is financial management practice?
The practice of:
Ensuring that financial resources and investments are used effectively.
Supporting strategies and plans for service management.
What is strategy management practice?
The practice of:
Formulating goals,
Establishing the course of action and the allocation of the resources
To achieve those goals.
What is supplier management practice?
The practice of:
Managing suppliers and thier performance appropriately,
Supporting the provision of seamless quality products and service.
What is availability management practice?
The practice of:
Making sure services meet the agreed level of availability,
Meeting customers and users’s needs.
What is business analysis practice?
The practice of:
Analyzing the business or some elements of it.
Defining its needs,
Proposing solutions to address those needs and solve problems as well as creating value.
What is use case technique?
A technique that uses practical and realistic scenarios to define functional requirements while designing tests.
What is capacity and performance management practice?
The practice of:
Making sure services meet the agreed and expected level of performance.
Meeting the current and future demand in a cost-effective way.
What is change enablement practice?
The practice of:
Ensuring risks are properly assessed.
Authorizing changes to proceed and managing a change schedule.
Maximizing the number of successful product and service changes.
