Key Concepts 2 Flashcards
What does CI stand for?
Configuration Item: items that need to be managed in order to deliver an IT service
The role of the sponsor?
Providing financial support to a project or initiative, it’s the final approver, the sponsor authorizes the budget.
Availability
It’s the ability of an IT service or configuration Item to deliver its expected function.
Where can dependences be found?
They are intrinsic in technology but they can be introduced by work practice.
Are dependences unavoidable?
No, they’re not.
What is a dashboard?
A real-time graphical representation of data
What “retire” refers to?
To a permanent withdrawal of a service, product or configuration item
What “charging” refering to?
To giving a price to a product or service
What is a cost center?
It refers to costs assigned to a business unit or project
What does grey mean in the color-coded rating system?
Grey means unknown
Definition of live environment
It’s a controlled environment where a service or configuration items are made available for the users.
What is a Release?
A new IT service or configuration item is made available for the users.
What are working together in the SVS?
Components and activities work together in creating value
What is a status?
A specific state of an entity at a given time
What’s a testing environment
It’s a controlled environment for testing solutions before moving them to the live environment .
