Some more terms to remember Flashcards
IoT
Internet of Things: an umbrella term that refers to all the devices that are not traditionally IT assets (laptops, desktops, servers) that exchange data over the Internet with embedded computing capability and network connectivity. Examples: pacemakers, thermostats, door-bell camera, baby-monitors.
PESTLE analysis
P for Political, E for Economic, S for Social, T for Technological, L for Legal, and E for Environmental. All these factors constrain
and influence how an IT service provider operates in its whole environment.
What does “partnerships” refer to?
It refers to organizations that work closely together to achieve common goals and objectives.
What does service relationship management refer to?
It refers to joint activities performed by a service provider and a consumer to enable continual co-creation of value, based on agreed and available service offerings.
What are warranty requirements?
They are non-fuctional requirements used as inputs by key stakeholders and other practices.
What is an escalation?
The act of transferring the ownershinp of an issue or work item. Also the act of sharing awareness of an issue.
What does “big data” refer to?
A large volume of structured and/or unstructured data from a variety of sources used to gain new insights.
What does “service catalogue” refer to?
It refers to the information about all the service offerings available from a service provider and directed to a specific target of audience.
What is a “transaction”?
It’s a unit of work which consists in an exchange between two or more participants or systems.
What does “technical debt” refer to?
It refers to the total reworkable backlog accumulated over time by applying workarounds instead of the full resolution of an issue (which would have taken longer).
What are utility requirements?
Functional requirements, defined by customers and unique to a specific product.
What is a record?
A document stating the results that have been achieved, providing also the evidence of the activities performed.
What is modelling?
It’s the activity of creating, maintaining and utilizing models.
What is a change model?
A repeatable approach to the management of a particular type of change.
What is emergency change?
A change that must be introduced as soon as possible.
What is a standard change?
A low-risk, pre-authorized change well documented and understood that can be implemented with no additional authorization.
What is error control?
Problem management activity to manage known errors.
What is Mission?
A short but complete description of what are the purpose and intentions of an organization.
Who is Third party?
A stakeholder external to the organization.
What is Vision?
The aspiration of what an organization would like to become in the future.
