Last concepts Part I

Question 1

What is a configuration Item?

Answer 1

Any component that needs to be managed in order to deliver an IT service

Question 2

What is configuration?

Answer 2

An arrangement of confirguration items or resources. It may also refer to parameter settings of CIs.

Question 3

What is CMS?

Answer 3

Configuration Management System: a set of tool, data and information necessary for Service Configurarion Management

Question 4

What is a configuration record?

Answer 4

A record with all the details of every CI thoughtout its entire lifecycles. Configuration records are stored in the CMDB.

Question 5

What is development environment?

Answer 5

A controlled environment to create or modify IT services or apps.

Question 6

What is OT?

Answer 6

Operational Technology: Hardware and Software solutions that detect and change physical processes by monitoring and controlling physical devices like pumps and valves.

Question 7

What is PIR

Answer 7

Post Implementation review: a reivew after the implementation of a change to assess the success and indentify opportunities to improve.

Question 8

What is information security policy?

Answer 8

The overall policy that governs the approach to information security management of an organiztion.

Question 9

What is SAM?

Answer 9

Software Asset management: the infrastructure and processes to manage, control and protect effectively the software asset, thoughtout their entire lifecycles.

Question 10

Another definition of IT asset

Answer 10

Any financially valuable component that can contribute to deliver IT products and services.