Training Flashcards

1
Q

What are the benefits of Training?

A

Increased productivity as staff are better skilled.
Improved quality of finished product.
Fewer accidents will occur.
Greater job satisfaction and motivation for employees.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the costs of Training?

A

Financial cost of training can be high as off the job training may need to be paid for.
Once trained, staff may leave for better paid jobs.
Productivity may decrease as staff are trained and are taken away from their jobs for training.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the 3 types of Training?

A

Induction (Internal)
On-the-job (Internal)
Off-the-job (External)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is Induction?

A

This is training given to new employees to cover aspects such as health and safety procedures, organisational policies and overview of facilities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the benefits of Induction Training?

A

Ensures new employee are following the expected policies/guidelines.
Allows new employees to settle in before the pressure of the job starts.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the costs of Induction Training?

A

For highly complex jobs it may take weeks before the employees is ready to start working on their own.
May use up management time as new employee is shown around/introduced to others.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is On-the-job?

A

This is training carried out within the workplace whilst the employee is performing their normal duties.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the benefits of On-the-job Training?

A

Employees are trained using their normal equipment.
Training is tailored the business needs and objectives.
Is less expensive than off-the-job as courses don’t need to be paid for.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the costs of On-the-job Training?

A

Existing workers may not pass on best techniques.
Productivity may decrease whilst training takes place if experienced members of staff and/or equipment is being used for training purposes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is Off-the-job?

A

This is training that occurs outside the workplace, eg at college or training centre.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the benefits of Off-the-job Training?

A

Training is provided by experienced professionals/experts.
Qualifications can be gained by employees.
Allows training to take place away from the main function of the business meaning there are fewer distractions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the costs of Off-the-job?

A

Other staff need to cover the work of an employee who is sent on a course.
Is more expensive than On-the-job due to having to paid for courses/professionals/qualifications.
The training course may not use the same equipment as the businesses uses.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are the 6 methods of Training?

A

Apprenticeship
Job Rotation
Multimedia
Coaching
Demonstration
Role Play

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is an Apprenticeship?

A

Employees (often at the start of their career) learning skills from experienced staff whilst they work on the job (eg plumber, mechanic).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is a Job Rotation?

A

Employees learn the skills of the variety of roles within the organisation (leads to multi-tasking).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is Multimedia?

A

DVDs, PowerPoints and online tools are used to show/present information foe the employees to learn.

17
Q

What is Coaching?

A

Being taken through a process step by step by a skilled trainer.

18
Q

What is a Demonstration?

A

Employee watches a task being completed then performs it themselves.

19
Q

What is a Role Play?

A

Acting out a role/scenario to show employees how to perform a particular task (eg customer service role plays).