Total quality managment Flashcards
TQM elements
-Continuous skills development
-Continuous improvement to processes and systems
-Adequate financing and capacity
-Monitoring and evaluation of quality processes
-Total client satisfaction
Continuous skills development
-The commitment of the business to participate in the continuous skills development of all employees at all levels within the business
Continuous improvement to processes and systems
The ability of the business to achieve continuous improvement to processes and systems
Adequate financing and capacity
The ability of the business to provide adequate financing and capacity for all the operational requirements in the pursuit of implementing TQM effectively
Monitoring and evaluation of quality processes
-The effective implementation of TQM requires monitoring and evaluation of quality processes throughout the entire business
Total client satisfaction
-The ability of the business to achieve total client satisfaction
Impact of continuous skills development
-Ability to afford skilled employees
-May be able to hire qualified trainers to train employees regularly
-It may be difficult to monitor the effectiveness of training
-Trained employees may leave for better jobs after they have gained more skills
Impact of continuous improvement on processes and Systems
-They can afford to use the services of the quality circles to stay ahead of their competitors
-Large businesses have a department dedicated to the improvement of processes and systems
-Risk of changing parts of the business that are not working well
-Quality control can become complicated with large-scale manufacturing processes
Impact of adequate financing and capacity
-Can afford product research to gather information
-They can afford to have systems in place to prevent errors in processes
-Incorrect financial planning by a large business may limit the growth strategy of the business
-Financial capital is wasted when incorrect financial planning exists
Impact of monitoring and evaluation of quality processes
-Improve performance and increase sales
-Large businesses may be better equipt to get things right the first time
-It is not possible to check the quality of all the products
-It often takes longer to detect problems or respond to weaknesses
Impact of total client satisfaction
-Large businesses may be able to gain access to the global market
-Continuously promote a positive business image
-Not all employees may be committed to total client satisfaction
-Reaction time to changing consumer demand may be influenced by a delay in market research
Ways in which TQM can reduce the cost of quality
-Schedule activities to eliminate duplication of tasks
-Work closely with suppliers to improve the quality of inputs
-Share responsibility for quality output amongst management and workers
-Implement proactive maintenance programmes for equipment
Meaning of TQM
-An integrated system applied throughout an organisation.
-It enables businesses to produce quality products or services for customers
PDCA model
-Plan
-Do
-Check
-Act as needed
Plan
-Answer questions such as how to do it
