Quality Flashcards
Differences between quality control and quality assurance
-Quality control
A system that ensures that desired quality is met by respecting the final product
Ensures that finished products meet the required standards
Includes setting targets, measuring performance and taking corrective measures
-Quality assurance
Checks carried out during and after the production process
Ensures that required standards have been met at every stage of the process
Its the building in of quality as opposed to checking for quality
Differences between quality management and quality performance
-Quality management
Tools used to design and improve the quality of a product
Can be used for accountability within each of the business functions
-Quality performance
The total performance of each department is measured against the specific standards
Can be obtained if all departments work together towards the same quality standards
Quality is measured through physical and statistical output on processes
Advantages of a good quality management system
-Improves business image as there are fewer returns
-Increased market share and more customers improve profitability
-Enhances the ability of the business to achieve its vision
-Improves the financial sustainability of the business as customers are retained
Quality concepts
-Quality
-Quality control
-Quality assurance
-Quality management
-Quality performance
-Quality management systems
Quality
The ability of a product or service to satisfy the specific needs of consumers
Quality control
A system that ensures that desired quality is met by inspecting the final product to ensure that it meets the required standards
Quality assurance
Checks are carried out during and after the production process
Quality management
The process of managing all activities needed to ensure a business produces products or services of consistently high standards
Quality performance
The total performance of each department is measured against the specified standards
Quality management systems
A framework that a business uses to manage key organisational processes
Quality indicators of general management (Contribution to the success of the business)
-Implement effective strategic plans
-Effectively communicate a shared vision,mission, and values
Quality indicators of production function (Contribution to the success of the business)
-Products meet customers’ requirements by being reliable
-Monitor processes and find the root causes of production problems
Quality indicators of purchasing function (Contribution to the success of the business)
-Buying raw materials in bulk at lower prices
-Ensures required quantities are delivered at the right time and place
Quality indicators of marketing function (Contribution to the success of the business)
-Adhere to ethical advertising practices when promoting products or services
-Uses aggressive advertising campaigns to sustain the market share
Quality indicators of financial function (Contribution to the success of the business)
-Update financial records regularly to ensure accurate tax payments
-Implement financial control measures to prevent fraud
