Team performance and conflict management

Question 1

Interpersonal attitudes and behaviour

Answer 1

-Members have a positive attitude of support and motivation towards each other

-Good interpersonal relationships will ensure job satisfaction

-Team members work together passionately to achieve a common goal

-Team leader gives credit to members for positive contributions

Question 2

Shared values

Answer 2

-Team members trust one another despite differences that may exist among the team

-The skills of other team members are respected

-Perform team tasks with integrity

Question 3

Communication

Answer 3

-The role of every team member is set out in procedures that the team must adhere to

-Good communication between team members may result in quick decision

-Quality feedback improve the morale of the team

-Honest discussion lead to effective solutions to the problem

Question 4

Co-operation

Answer 4

-Team members know exactly what they are expected to do because the goals are clear

-Team members are willing to work with one another in pursuit of the goal of the team

-Cooperation with management to achieve team objectives

-All members take part in decision making

Question 5

Characteristics of successful team performance

Answer 5

-Teams pay attention to the needs of the individual team members

-There is a climate of respect

-Share a set of team values and implement group decisions

-Teams are accountable and members know the time frame for achieving their goals