The Service Value System Flashcards
Overview: The Service Value System
For service management to function properly, it needs to work as a system.
The ITIL SVS describes:
* Inputs to this system
* Elements of this system: organizational governance, service management, continual improvement, and the organization’s capabilities and resources
* Outputs: achievement of organizational objectives and value for the organization, its customers, and other stakeholders
Each organization’s SVS has interfaces with other organizations, forming an ecosystem
The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation *** IMPORTANT
Definition of Purpose: The Service Value System
The purpose of the SVS is to ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.
Elements:
Opportunity/Demand on left
Value on right
SVS contains:
Guiding principles and Continual improvement (outer layer)
Governance and Practices (middle layer)
Service Value Chain at core
Definition: Opportunities and Demand
Opportunities represent options/possibilities to add value for stakeholders.
Demand is the need or desire for products/services among internal/external consumers.
The outcome of the SVS is VALUE. The SVS can enable the creation of many different types of value for a wide group of stakeholders.
