Management Practice - Continual Improvement Flashcards
Definition: Continual Improvement
To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services.
Key Activities
Encouraging continual improvement across the organization
Securing time and budget for continual improvement
Identifying and logging improvement opportunities
Assessing and prioritizing improvement opportunities
Making business cases for improvement action
Planning and implementing improvements
Measuring and evaluating improvement results
Coordinating improvement activities across the organization
Creating a small, dedicated team to lead continual improvement initiatives
Continual Improvement Methods and Techniques
Improvements can be executed using the Continual Improvement model.
Identify a team to focus on leading the continual improvement activities - but continual improvement is everyone’s responsibility.
Engage customers, supplier, partners, and other stakeholders as appropriate.
Accurate data is critical to driving effective improvements.
From the available methods and techniques, choose the most appropriate ones for your organization.
