Guiding Principle 4: Collaborate and Promote Visibility

Question 1

Definition: Collaborate and Promote Visibility

Answer 1

Achieving objectives requires information, understanding, and trust.

Work and consequences should be made visible, hidden agendas should be avoided, and information should be shared to the greatest degree possible.

Recognition of the need for genuine collaboration has been one of the driving factors in the evolution of what is now known as DevOps.

COLLABORATION DOESN’T MEAN CONSENSUS

Question 2

Keep in mind

Answer 2

When implementing this principle:

Whom to collaborate with - customers, team

Communication for improvement

Increasing urgency through visibility

Question 3

Application: Collaborate and Promote Visibility

Answer 3

To apply “collaborate and promote visibility” successfully, consider this advice:

Collaboration does not mean consensus

Communicate in a way the audience can hear (what matters to the audience) - “soft skills, or people skills for IT professionals”

• Senior mgmt likes short and to the point, graphs, pictures
• Middle mgmt likes to get the whole picture and details
  (operational vs. strategic)

Decisions can only be made on visible, accurate data

Question 4

Avoiding Visibility Issues

Answer 4

To avoid visibility issues, the organization needs to perform critical analysis activities such as:

Understanding the flow of work in progress

Identifying bottlenecks, as well as excess capacity

Uncovering waste