Organizations and Roles Flashcards
1
Q
Organization Definition
A
A Person or Group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objective.
2
Q
Service Consumers (Roles)
A
Customer, User, and Sponsor
3
Q
Role - Customer Definition
A
The role that defines that requirements and takes responsibility for the outcomes of service consumption.
4
Q
Role - User Definition
A
The role that uses services
5
Q
Role - Sponsor
A
The role that authorizes the budget for the service consumption
6
Q
Service Management Definition
A
A set of specialized organizational capabilities for enabling value for customers in the form of services.
