Guiding Principle 2: Start Where You Are Flashcards
Definition: Start Where You Are
Do not start from scratch and build something new without considering what is already available to be leveraged.
There is likely to be a great deal in the current services, processes, programs, projects, and people that can be used to create the desired outcome.
Assessing Where You Are
Services and methods already in place should be measured and/or observed directly to properly understand their current state and what can be reused from them.
Decisions on how to proceed should be based on information that is as accurate as possible.
The Role of Measurement (IMPORTANT)
The use of measurement is important to this principle. It should, however, be used to support the analysis of what has been observed rather than to replace it, as over-reliance on data analytics and reporting can unintentionally introduce biases and risks in decision-making.
What is measured can be deceiving.
Application: Start Where You Are
Look at what exists as objectively as possible, using the customer, or the desired outcome, as the starting point.
If successful, determine if and how these can be replicated or expanded upon to achieve the desired state.
Apply your risk management skills.
Recognize that sometimes nothing from the current state can be reused.
