Four Dimensions of ITSM: Information and Technology Flashcards
1
Q
Definition: Four Dimensions - Information and Technology
A
Includes the information and knowledge necessary for service management, as well as the technologies required.
Examples of technologies that support service management:
1. Workflow management systems
2. Knowledge bases
3. Inventory systems
4. Communication systems
5. Analytical tools
2
Q
Detail: Four Dimensions - Information and Technology
A
SErvice management increasingly benefits from technology development used at all levels:
Artificial intelligence
Mobile platforms
Cloud solutions
Remote collaboration tools
Automated testing and deployment tools
Machine learning