Four Dimensions of ITSM: Value Streams and Processes

Question 1

Definition: Four Dimensions - Value Streams and Processes

Answer 1

Defines the activities, workflows, controls, and procedures needed to achieve agreed objectives.

Processes: A set of interrelated or interacting activities that transform inputs into outputs. A process takes one or more defined inputs and turns them into defined outputs. Processes define the sequence of actions and their dependencies.

Value Stream: A series of steps an organization undertakes to create and deliver products and services to consumers.

Identifying and understanding the various value streams an organization contains is critical to improving its overall performance.

Question 2

Details: Four Dimensions - Value Streams and Processes