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ITIL 4 Foundations (Personal) > Management Practice - Service Desk > Flashcards

Management Practice - Service Desk Flashcards

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ITIL 4 Foundations (Personal) (40 decks)

Organizations and Roles

Service Offerings

Service Relationships

Guiding Principles

Guiding Principle 1: Focus on Value

Guiding Principle 2: Start Where You Are

Guiding Principle 3: Progress Iteratively with Feedback

Guiding Principle 4: Collaborate and Promote Visibility

Guiding Principle 5: Think and Work Holistically

Guiding Principle 6: Keep It Simple and Practical

Guiding Principle 7: Optimize and Automate

Four Dimensions of ITSM: Organizations and People

Four Dimensions of ITSM: Information and Technology

Four Dimensions of ITSM: Partners and Suppliers

Four Dimensions of ITSM: Value Streams and Processes

The Service Value System

SVS: Governance

SVS: Management Practices

SVS: Continual Improvement

SVS: The Service Value Chain

SVS: The Service Value Chain - Plan, Improve, Engage

SVS: The Service Value Chain - Design and Transition

SVS: The Service Value Chain - Obtain/Build

SVS: The Service Value Chain - Deliver and Support

Management Practice - Continual Improvement

Management Practice - Change Enablement

Management Practice - Incident Management

Management Practice - Problem Management

Management Practice - Service Request Management

Management Practice - Service Desk

Management Practice - Service Level Management

Management Practice - Information Security Management

Management Practice - Relationship Management

Management Practice - Supplier Management

Management Practice - IT Asset Management

Management Practice - Monitoring and Event Management

Management Practice - Service Configuration Management

Management Practice - Release and Deployment

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