Guiding Principle 5: Think and Work Holistically

Question 1

Definition: Think and Work Holistically

Answer 1

No service, or element used to provide a service, stands alone.

The outcomes achieved by the service provider and service consumer will suffer unless the organization works on the service as a whole, not just on its parts.

Question 2

IMPORTANT STUFF HERE

Answer 2

Results are delivered to internal and external customers through the effective and efficient management and dynamic integration of:

Information and Technology
Organization and People
Practices (Value Streams and Processes)
Partners and Agreements

ASSOCIATE THE FOUR DIMENSIONS WITH THIS PRINCIPLE

Question 3

Application: Think and Work Holistically

Answer 3

Recognize the complexity of the systems

Collaboration is key to thinking and working holistically

Where possible, look for patterns in the needs of and interactions between systems

Automation can facilitate working holistically