SVS: Governance

Question 1

Definition: Governance

Answer 1

Governance is the means by which an organization is directed and controlled. Organizational governance evaluates, directs, and monitors all the organization’s activities.

Question 2

Governance: Three Primary Activities

Answer 2

Evaluate

Direct

Monitor

Question 3

Governance: The Evaluate Activity

Answer 3

Governing body evaluates the organization’s:
* Strategy
* Portfolios (e.g., Service, Product, Project, or Supplier portfolios)
* Relationships with other parties

Reviewing on a regular basis as stakeholder needs and external circumstances evolve.

Question 4

Governance: The Direct Activity

Answer 4

Sets the direction and prioritization:
* Organizational activity
* Future investment

Policies establish the boundaries for behavior across the organization and with suppliers, partners, and other stakeholders
* What is permitted
* What is not permitted

Organizations are then responsible for:
* Executing the strategy
* Complying with the policies

Training is a method to execute the strategies and policies to leverage compliance

Question 5

Governance: The Monitor Activity

Answer 5

Monitor organizational performance
* Value streams, practices, products, and services to execute the strategy
* Compliance with policies via automation, inspections, and quality checks

Use monitoring data as feedback to or for subsequent evaluation and direction
* Data may come from assessments, audits, benchmarks, and/or reports

Question 7

Governance: Role in SVS

Answer 7

Begins at the top, but may have parts delegated (e.g., IT governance).

Fundamental to the SVS and subject to continual improvement.

Uses ITIL guiding principles or tailors them as needed to meet organizational needs.

Needs to have visibility into improvement activities and value delivery.

Question 9

Guidelines for Establishing Governance

Answer 9

SVC and the practices must work in line with direction given by the governing body

Governing body of the organization, either directly or through delegation of authority, maintains oversight of the SVS.

Governing body and management at all levels maintain alignment through a clear set of shared principles and objectives.

Governance and management at all levels are continually improved to meet expectations of the stakeholders.