Four Dimensions of ITSM: Organizations and People Flashcards
Definition: Four Dimensions - Organizations and People
The complexity of organizations is growing
It is important to ensure that the way an organization is structured and managed is well defined
Roles and responsibilities
Systems of authority (GOVERNANCE: the way which an organization exerts control and direction)
Communication methods and styles
Detail: Four Dimensions - Organizations and People
People (whether customers, employees of suppliers, employees of the service provider, or any other stakeholder in the service relationship) are a key element in this dimension
Attention should be paid not only to the skills and competencies of teams or individual members but also to management and leadership styles and to communication and collaboration skills.
