SVS: The Service Value Chain - Obtain/Build

Question 1

Value Chain Activity: Obtain/Build

Answer 1

To ensure the services components are available when and where they are needed to meet agreed specifications.

OUTPUTS MOSTLY SERVICE COMPONENTS

A large part of this activity is determining to obtain or build.

To assist in decision making, consider if the capacity to build is readily available and strategic to the organization’s competitiveness.

If a third party has economies of scale that make it more cost-effective to buy, then buy.

Whenever components need to be built or acquired, they are acquired through the OBTAIN/BUILD activity.
* They are then used by TRANSITION to configure them into products and services