Table Service Flashcards
First Impressions
Negative impressions might prevent these guests from returning to the restaurant, even if the food was very good. It is also
American service
server delivers plates of food directly from the kitchen to the guest
French service
that the servers cook and prepare dishes in front of the customer. French service, often called tableside service
Russian service
- front- of-the-house staff serves food from a platter onto plates that are preset in front of the guests
Family table servce
prepared food in the center of the table so the guests can serve themselves
Hospitality
Welcoming guests and satiyfing their needs
Maître d’Hôtel
dining room manager, is responsible for the entire dining room operations. This position is to the dining room what the chef is to the kitchen
Host
first person with whom the customer interacts. The host is positioned near the entrance of the restaurant and welcomes the guests to the dining area
Front server
welcomes the guests, presents menus, takes orders, serves the food, provides beverage service, and is responsible for the bill.
Back server
aids the front server and is responsible for coordinating timing with the chef and delivering food from the kitchen to the dining room.
Busperson
responsible for clearing dirty dishes, changing linens, and resetting tables. The busperson is also responsible for butter, bread, and water service
Reservationist
responsible for taking reservations and booking parties via the telephone and Internet
Suggestive selling
encourage sales and guide guests to certain menu items.
Feedback Options
( I have no idea what chef is talking here)
Information to take during reservations
guest’s name, number of guests, time of the reservation, and a contact phone number.
Place settings
the china, flatware, glassware, and napkin used by a guest.
Flambe
French term, on fire
How to “read” the customer
etermine a customer’s expectations by carefully interpreting verbal and nonverbal cues, or body language
Ethical actions
( No idea)
Water conservation
Not pouring water in water glass until asked
Tea vs. Tisane
Tisane-Tisanes are an infusion of anything besides actual tea leave
Teas-Flavored teas are tea leaves that have been combined with other ingredients
Holding coffee
Hold it by the plate whe served
Espresso
Hot water is forced quickly and under pressure through finely ground coffee.
Cappuccino
This is a combination of espresso, steamed milk, and a topping of frothy milk foam.
Café au Lait
combination of espresso and steamed milk generally with little or no foam
