Service Excellence

Question 1

What is service delivery?

Answer 1

Provision of policing services to the community. What we do and the way we do it.

Question 2

What is service excellence?

Answer 2

Constant delivery of high quality policing services. It is an integral part of the job, an extension of.

Question 3

What is the service excellence framework?

Answer 3

Guiding strategies for the continuous improvement of organisation and individual service delivery.

Question 4

What is the service delivery charter?

Answer 4

Commitment to service delivery of the highest quality differentiating between voluntary and involuntary service users.

Question 5

What are the aspects to the service excellence framework?

Answer 5

• Service standards
• Service improvement
• Service training
• Performance management
• Community engagement
• Service environment

Question 6

Explain the service delivery charter for persons needing or seeking our service:

Answer 6

• Provide polite, courteous and respectful service (listen and take concern, be helpful)
• Deal professionally with an initial enquiry (explain how it is dealt with, provide reference numbers and contact persons)
• Manage an investigation or process (thorough and realistic)
• Keep people informed of the progress of an enquiry

Question 7

Explain the service delivery charter for offenders, suspects or subject to police authority:

Answer 7

• Deal with the circumstances (impartial, fair, retain dignity )
• Provide information (facilitate rights, inform steps to be undertaken)