Leadership Charter

Question 1

What is the leadership charter?

Answer 1

1. Promote a customer focussed approach
2. Model and encourage ethical behaviour
3. Accept accountability for organisational performance and the initiation of change
4. Conduct themselves in a fair, firm and decisive manner
5. Responsive to needs, welfare and safety of others
6. Model and encourage a communication style which is clear, frank and timely
7. Encourage and reward innovation and initiative
8. Foster teamwork and cooperation

Question 2

Explain: Promote a customer focussed approach

Answer 2

• comprehensive consultative strategies
• Review and identify needs of customers regularly
• ensure customers are given the opportunity to have input into the development of services;
• ensure customer inquiries and requests received courteous, efficient and effective give responses
• keep abreast of legislative and policy changes

Question 3

Explain: Model and encourage ethical behaviour

Answer 3

• accept need fro and ensure the highest professional standards and ethical conduct are maintained
• behave at all times with honesty and integrity
• support and reward behaviour as expected in the COC

Question 4

Explain: Accept accountability for organisational performance and the initiation of change

Answer 4

• Promote future directions and corporate goals
• Take responsibility for personal and organisational actions
• Review and modify systems, practices and procedures

Question 5

Explain: Conduct themselves in a fair, firm and decisive manner

Answer 5

• treat others equitably and with sensitivity to individual diversity
• adopt a leadership style which is responsive to the circumstances and personal characteristics of others
• Be accessible and approachable

Question 6

Explain: Responsive to needs, welfare and safety of others

Answer 6

• respecting confidences
• recognising and facilitating the development of skills and aptitude’s of staff
• planning and implementing OHW&S training
• assist mOP in times of personal emergency
• Provide appropriate levels of support to staff and families in times of personal crisis

Question 7

Explain: Model and encourage a communication style which is clear, frank and timely

Answer 7

• encourage open communication so information, strategies and ideas can be exchanged, concepts developed and priorities identified
• give constructive feedback
• actively listen and seek opinions, ideas, views and comments

Question 8

Explain: Encourage and reward innovation and initiative

Answer 8

• give recognition for jobs well done
• identify reasonable mistakes as opportunities to enhance performance
• respond positively to ideas and suggestions and facilitating further development

Question 9

Explain: Foster teamwork and cooperation

Answer 9

• Encourage staff involvement in agendas for meetings, programs and projects
• ensure the team understands a common goal and purpose
• encourage formal and informal team activities
• Create opportunity for collaborative problem solving