NAVEDTRA 15004B, LOGISTICS SPECIALIST TRAINING MANUAL CHAPTER 23

Question 1

What is a request for information known as?

Answer 1

Inquiry

Question 2

What is an expression of dissatisfaction, discontent, disappointment, or resentment concerning any postal product, service or postal personnel?

Answer 2

Complaint

Question 3

Once an inquiry or complaint is brought to the attention of the MPO supervisor, the MPO supervisor must contact the customer within what time frame of receipt of the comment or complaint and advise them of the planned action or resolution? (

Answer 3

24 hours

Question 4

Once an inquiry or complaint is brought to the attention of the MPO supervisor, the MPO supervisor must provide the customer with a final response within how many calendar days after receiving the comment or complaint? (

Answer 4

14

Question 5

What is a request by a customer for an indemnity payment that resulted from the loss, damage or missing contents of an Express Mail®, Registered MailTM, insured piece or ordinary uninsured international parcel?

Answer 5

Claim

Question 6

Which form is used to file a claim for indemnity for domestic and international mail?

Answer 6

PS Form 1000

Question 7

What is the time limit the mailer must wait to file a claim for articles that have not been delivered (complete loss) after the date of mailing for Express Mail®?

Answer 7

7 days

Question 8

What is the time limit the mailer must wait to file a claim for articles that have not been delivered (complete loss) after the date of mailing for Registered MailTM?

Answer 8

15 days

Question 9

What is the time limit the mailer must wait to file a claim for articles that have not been delivered (complete loss) after the date of mailing for insured items sent as First-Class and Priority Mail?

Answer 9

21 days

Question 10

What is the time limit the mailer must wait to file a claim for articles that have not been delivered (complete loss) after the date of mailing for insured surface items mailed to APOs and FPOs?

Answer 10

75 days

Question 11

If an article is received in damaged condition, or some of the contents were lost, then the claim should be filed immediately but must file no later than how many days from the date of mailing?

Answer 11

60

Question 12

All claims for inbound international Registered items and Insured and ordinary parcels received in damaged condition or with missing contents must be supported by what form?

Answer 12

PS Form 2856

Question 13

When the contents of a parcel of domestic origin are separated from the wrapper, you should inform the sender by completing what form?

Answer 13

PS Form 3760

Question 14

Domestic or international parcels, except items sent as Registered MailTM, found to be rifled, should be reported on what form?

Answer 14

PS Form 673

Question 15

Which form is used to file an inquiry about payment of a postal money order?

Answer 15

PS Form 6401