MOTIVATION Flashcards
1
Q
What is motivation
A
Motivation: The desire to achieve an outcome or a goal that dictates the ways in which people behave.
2
Q
What ar the The benefits of a highly motivated/ engaged workforce:
A
Increased labour productivity
Reduced absenteeism and lower labour turnover
Better customer service
Improvements in quality
Better reputation = easier to recruit (as people can see that it’s a great place to work)
More creative
Improved industrial relations (industrial relations = the relations between management and workers in industry) - Fewer strike days etc, as the employees are motivated to help the company achieve its corporate objectives.
