HERTZBERG Flashcards
What is Hertzburg’s two factor theory
Hertzburg’s two factor theory is a model of human motivation based on categorising aspects of work by the extent to which they either increase job satisfaction, or reduce job dissatisfaction.
The presence of motivation factors lead to job satisfaction
The presence of hygiene factors reduce job dissatisfaction
What would be an example of hygein factors
Hygiene factors example: If you work in a dirty unhygienic office, then you probably won’t be very motivated to go to work every day. But if it was clean, you wouldn’t necessarily be motivated to go to work, but your dissatisfaction would be reduced. - Its something which is present which reduces the chances of someone being annoyed with their work
Why does Hertzberg argue that pay doesn’t motivate staff
Hertzberg argued that pay doesn’t motivate staff members due to:
Motivation’s definition: The desire to achieve a particular outcome
Movement definition: Making someone do something through coercion or pay
Hurtzburg’s point is that if you have a job which you don’t enjoy, then you’re not going to start enjoying it if you get paid more.
Why did he think that pay and benefits were hygiene factors
However he argued that pay and benefits are a hygiene factor - If those pay and benefits aren’t right you’re not going to be motivated - If you feel like you’re being underpaid for your job, that is going to be the source of dissatisfaction, but if you feel like you’re getting the right reward for the job, it won’t make you enjoy the job anymore but it reduces your chances of dissatisfaction.
Why did he think that compnay policy was a hygiene factor
Another hygiene factor is company policy, if there’s excessive red tape (regulations or conformity to formal rules or standards which are claimed to be excessive, rigid or redundant, or to bureaucracy claimed to hinder or prevent action or decision-making) and bureaucracy (bureaucracy in this instance would be the managers making the decisions)
How are relationships in the work place a hygiene factor
If your relationships in the workplace aren’t right, work conditions, your status in the organisation, lack of job security - All of these are hygiene factors, as they won’t necessarily motivate staff, but if staff were to lack these factors, they would be dissatisfied at work.
What are motivating factors
Recognition of achievement - Having achievements recognised, maybe through systems like employee of the month, promotions, managers letting their staff know that they are doing a good job - That will motivate staff
The nature of the work - Is the work interesting, is it challenging, is it rewarding. All of these things should motivate you if they are put in place.
Are staff given responsibility for decision making, or are they being told what to do all of the time
Are their opportunities for promotion, have you been promoted when you’ve done a good job?
Are their opportunities for growth
What are some motivating factors
Recognition of achievement
The nature of the work
Responsability
Promotion
Growth
What are some hygiene factors
Pay and benefits
Company policy
Work conditions
Status
Job security
What are the implications of this theory
Businesses should identify causes of dissatisfaction, and work to minimise them i.e conflict resolutions, unreasonable company policies etc.
Motivating factors need to be in place for a workforce to be fully motivated and engaged
Impact on job design - jobs should be designed for responsibility, opportunities for creativity, training and promotion
What are the values of this theory
Tested on 200 accountants and engineers. However this is a very small percentage of staff across 2 different industries, so it might be harder to implement it on a different industry
Controversy about categorising pay as a hygiene factor
Does not focus on the motivating nature of teamwo
