Module 8: L4

Question 1

What are some inherent obstacles in knowledge management?

Answer 1

1. Not all users have same needs
2. Too much emphasis on technology
3. Senior management may not benefit as much
4. Systems may not match culture

Question 2

Knowledge “problem” management has some types, such as:

Answer 2

1. Knowledge not avail to those who need it
2. Corporate knowledge not inventoried
3. Unclear meaning of avail. data

Question 3

Managers do different things at each level to deal with problems. What are the levels?

Answer 3

1. Data: used to make best decisions
2. Meaning: ensure it’s shared
3. Practice: create and select best practices

Question 4

What are the 3x components of the architecture to bridge management and tech?

Answer 4

1. Infrastructure Services
2. Knowledge Services
3. Presentation Services

Question 5

What are some types of repositories w/in infrastructure services?

Answer 5

1. Data warehouse
2. Knowledge server

Question 6

What are three communication vectors mentioned in the context of infrastructure services?

Answer 6

1. Between users
2. Collaboration among users: synchronous and asynchronous
3. Workflow management

Question 7

What are the 3x stages of knowledge services creation?

Answer 7

1. Exploitation
2. Exploration
3. Codification

Question 8

_______ is more than retrieval as its a judgment about the type of problem addressed.

Answer 8

Reuse

Question 9

What are some components of reuse within knowledge services?

Answer 9

1. Capturing
2. Packaging
3. Distributing
4. Use

Question 10

What are the two presentation services mentioned in the lecture?

Answer 10

1. Personalization: tailor delivery to user profiles
2. Visualization: help understand info and knowledge