Module 8: L3

Question 1

Knowledge as an __________ is clearer in some organizations more than others. ___________ __________ builds a bridge between docs and employees’ heads.

Answer 1

asset
knowledge management

Question 2

Knowledge is capacity for action and starts in peoples’ heads (4x pts):

Answer 2

1. Experience
2. Values
3. Contextual info
4. Expert insight

Question 3

To become knowledge, need to document it in various forms such as (4x pts):

Answer 3

1. Written docs
2. Routines
3. Processes
4. Norms

Question 4

Data is not analogous to knowledge but its a good starting point. What must we consider w/r to data management (5x pts)?

Answer 4

1. Cost
2. Speed
3. Capacity
4. Timeliness
5. Relevance

Clandestine Spies Cloud Targets’ Resources

Question 5

Data must have meaning put into it to become information. How do we do this (5x pts)?

Answer 5

1. Contextualize data
2. Categorize data
3. Calculations based on data
4. Correcting errors in data
5. Summarizing data

4C S

Question 6

What are the components of knowledge (5x pts)?

Answer 6

1. Experience
2. Grounded in truth
3. Judgement
4. Heuristics
5. Values and beliefs

Educated Groundhogs Judge Hedgehogs’ Values

Question 7

Investments in knowledge is risky. Why (4x pts)?

Answer 7

1. Extraordinary leverage
2. Leakage to competitors
3. Uncertain future value
4. Uncertain consequences difficult to control

Extremely Linty Uniforms are Unflattering

Question 8

Technology makes knowledge management. T/F

Answer 8

False. Technology alone does not make knowledge management

Question 9

What are some principles of knowledge management to keep in mind?

Answer 9

1. Knowledge originates in peoples’ heads
2. Sharing requires trust
3. Tech can enable or hinder knowledge behaviors
4. Sharing must be encouraged and rewarded