L2 & L3 Flashcards
What are the steps needed to reduce uncertainty? As in: if a maintenance worker finds a problem, they’ll do these three things
1) Direct observation of failing system
2) Classification of problem
3) Determination of process to bring back functionality
The type of uncertainty defines the skill. ________ come from training or education. _______ are applied and are the more “hands on” element.
The type of uncertainty defines the skill. PRINCIPLES come from training or education. ROUTINES are applied and are the more “hands on” element.
Relation of routines and decisions. _________ __________ are fully specified processes. Principles are followed rigorously. _________ _________ are step by step processing.
Relation of routines and decisions. BATCH PROCESSING are fully specified processes. Principles are followed rigorously. INTERACTIVE PROCESSING are step by step processing.
What are the 3 dimensions of routines?
1) Complexity outside and around the problem
2) Complexity inside the problem
3) Flexibility; ability to adapt
Types of workers: ________ workers have supervised experience. The know routines and how to use them.
Craft
Types of workers: __________ workers have taught principles without routines. They operate in areas of learned principles.
Young Professionals
Types of workers: _________ workers have experience in light of principles. They analyze, improve, and create new routines and strategic management.
Senior Professionals
Stage 1 of the social organization of skills changing over time is called: ______ ______ _______. The feature of this stage was ______ _______ _______.
Stage 1 of the social organization of skills changing over time is called: EARLY INDUSTRIAL REVOLUTION. The feature of this stage was TOUGH SOCIAL ORGANIZATIONS.
Stage 2 of the social organization of skills changing over time is called: ______ ______ . The feature of this stage is best labeled as __________.
Stage 2 of the social organization of skills changing over time is called: MODERN INDUSTRIALIZATION . The feature of this stage is best labeled as FORDISM.
Stage 3 of the social organization of skills changing over time is called: ______ ______ . The feature of this stage is ______ ______.
Stage 3 of the social organization of skills changing over time is called: KNOWLEDGE WORKERS. The feature of this stage is CONTINUOUS LEARNING.
Fordism works if:
1) Markets are stable
2) Demand is assured at predictable levels
3) Routine production can be buffered from fluctuations
What are some sources of uncertainty (4x listed)?
1) Changes in demand
2) Changes in product specifications
3) Changes in technology
4) Changes in raw materials, parts, or the environment
What are some things a manager does?
- Provide leadership and direction
- Promote programs and projects
- Oversee implementation
- Provide support
- Coordinate teams
- Report to upper management
The misnomer is that a manager is actually a “boss”. In reality, what does a manager spend most of their time doing?
1) Working with documents
2) Dealing with what’s changing
3) Summarizing activities to report upwards
4) Reduce uncertainties across production system
5) Keeping track of large amounts of information
Determining information flow. Preventative maintenance anticipates failure and changes can happen __________. Capital accounts changes are ________ in contrast.
Determining information flow. Preventative maintenance anticipates failure and changes can happen QUICKLY. Capital accounts changes are SLOWLY in contrast.
